Dec. 4, 2024

Making Advertising a Kindor Space with Glen Hilzinger

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We Built This Brand

The world of advertising can use a little more kindness and candor. On this episode, Chris is joined by Glen Hilzinger, the Chief Creative Officer at Luquire. Glen is recognized as one of the top copywriters in the world, and he shares his journey from art school to leading an award-winning creative team.  Chris and Glen go into his transition from graphic design to copywriting, his impactful campaigns, and why Luquire promotes a culture of "Kindor.”

Show Highlights

  • (0:00) Intro
  • (2:04) Glen's background before coming to Luquire
  • (3:08) Going from graphic design to copywriting
  • (5:20) Glen's journey to becoming the Chief Creative Officer at Luquire
  • (9:25) The "dragon" Glen felt like he had to slay
  • (10:16) Working for a fully integrated agency
  • (13:09) The challenges of remote work with creatives and explaining "Kindor"
  • (17:38) Trademarking Kindor and what it means to Luquire's identity
  • (20:29) Luquire projects that Glen is proud of
  • (26:36) What Glen has learned about branding businesses during his time with Luquire
  • (28:34) Glen's thoughts on AI and the advertising industry
  • (35:08) What's the future look like for Luquire?
  • (37:25) What brand does Glen admire the most right now?
  • (39:40) Where you can find more from Glen and Luquire



About Glen Hilzinger
With more than 30 years in the advertising business, Glen has been named one of the top 10 Copywriters in the world by AdAge's CREATIVITY. He’s been listed as one of the 25 most creative people in advertising by Business Insider.

Links:

Glen’s LinkedIn: https://www.linkedin.com/in/glenhilzinger/

Glen’s email: ghilzinger@luquire.com

Luquire’s website: luquire.com

Transcript
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Some people are naturally candid and some people are naturally kind, and to

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find that balance can be a challenge, but it's something we work on every day.

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And it's a very important part of how we work

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with each other and how we work with our clients.

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Welcome to We Built This Brand.

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I'm your host, Chris Hill.

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And today we're talking with Glen Hilzinger,

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the Chief Creative Officer at Luquire.

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Now, Glen has been named one of the top 10 copywriters in the

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world, according to AdAge, and is actually one of the 25 most

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creative people in advertising, according to Business Insider.

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So, he's got a lot of experience and background, and I'm

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really excited to talk to him today about what got him to that

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place, and the business, and the stuff he's doing at Luquire.

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He spent his career creating breakthrough campaigns for a wide range of brands.

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He's worked with the NCAA, he's worked with Minute Maid, Expedia, even Amazon.

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And he draws on this experience to come and create a really

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unique approach to marketing and advertising and everything

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that Luquire has to offer as their Chief Creative Officer.

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Today, we're going to talk to him about

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the culture that he's created at Luquire.

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A little bit about his background, but also the culture.

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I think it's really interesting because they went

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to the point of trademarking a word for their brand.

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It's called "Kindor."

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We're going to learn about what it is, how it got trademarked, and how it

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influences not only the company internally, but also how they deal with clients.

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We're also going to dive into some of Luquire's campaigns

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and some of the things that he's really proud about in

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the time he's been there helping that business grow.

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And it's just overall really enjoyed this conversation.

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He's got a lot of really good thoughts.

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I think you'll really enjoy it.

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So let's not hesitate any longer.

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Let's dive in.

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Here's my conversation with Glen Hilzinger, Chief Creative Officer at Luquire.

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Welcome back to We Built This Brand.

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I'm your host as always, Chris Hill.

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And today we're joined by.

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Glen Hilzinger.

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Glen, thank you for joining us today.

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Well, thank you very much for having me.

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It's great to be here.

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Yeah.

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So today I want to talk to you a little bit more about your, your journey

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to getting to the company you're at now as Chief Creative Officer at Luquire

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and then talk a little bit about Luquire and the business, the brands

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you're building there and a little bit about Luquire itself and its brand.

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So, let's dive in.

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Tell me where you got your start in business.

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I got my start by, my mother talked me into going to art school.

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My brothers all went to Michigan Business School, and I

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think she realized that probably wasn't the right fit for me.

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So she talked me into art school, and so I went

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to the Center for Creative Studies in Detroit.

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Once I graduated, it took me a couple years, and then copywriting found me.

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And I've been a copywriter ever since.

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So when you were in art school, what was your art medium of choice?

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Like what was your favorite medium to work in?

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I was graphic design.

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I had a graphic design degree, so I knew I had to do something commercial.

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I didn't have the wherewithal to make a go as a fine artist.

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So I knew I had to do something that was more commercially viable.

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So I did a design degree.

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So you did that and then you became a copywriter.

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What was that transition like?

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Because you had been doing graphic design work.

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Copywriting is synonymous with like marketing advertising in

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the industry, but I don't think about going from, "I'm doing

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graphic design," to all of a sudden jumping to copywriting.

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So what was, what made you do that jump or was

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that just part of your undergraduate studies?

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Well, I can't say I ever really wanted to be a writer, but

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I guess my only real thought about being a writer was I

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either had to be a journalist, or I had to write a book.

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And long form writing has never been my forte.

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And I was introduced to some copywriting classes in art school.

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And I guess I didn't realize quite how much I liked them until I

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got out in the world, and realized I didn't like being a designer.

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So I had a, I was working for a small marketing firm, and I had a

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boss who was very well connected in the Detroit advertising industry.

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And of course I didn't even you know what a copywriter was.

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And through her, I got to understand the advertising business a

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little bit and understood there were copywriters and art directors.

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And I went to her one day and said, I, cause I was sort of doing

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some of the copywriting on the side when we needed headlines and

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stuff, and I realized I was enjoying that more than the design part.

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So I went to her and said, "I wonder with your connections, I wonder if

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you could help me get a job as a copywriter," and she said, "Okay, you're

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fired, but I'll give you two weeks and see if I can help you find a job.

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So I got a job at J.

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Walter Thompson as a Junior Copywriter.

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That is really interesting because getting into the copywriting field, like

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what comes to mind to me is like, when I got out of college, I had a similar

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feeling of like, I never could, like, I just felt like there was so much I

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didn't know about the business world, even though I had a business degree.

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Like so many roles, so many jobs, so many opportunities

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that just weren't made, I wasn't made aware of in school.

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So yeah, that's, that's really cool making

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that career transition and making that job.

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It stinks the chip.

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Got fired.

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But, or was that, that more, was that more of an in jest "you're

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fired," or was that like, "no, you're, I have to let you go now.

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"
I think it was a little of both because I think she knew

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she had to find something, somebody quickly to replace me.

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So yeah, it was a little bit of a joke, but

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she was great, and she worked really hard.

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Her name was Laura Parlov, and she was, she's really

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the one that got me started my advertising career.

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Moving on to that.

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So now you're into writing and just from doing a little

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digging research on you, you're pretty good at copywriting.

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I mean, according to AdAges Creativity, you're

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one of the top 10 copywriters in the world.

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I mean, that's really cool.

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How, how did you get to that phase?

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I got lucky.

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We had a- that accolade comes specifically from a campaign we worked on to save

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our local library when I was back in Detroit, and we won quite a few awards.

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So that's where that accolade came from.

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But I like to think of myself as a student, as

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much as a teacher, so I can always get better.

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Yeah, for sure.

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And then from there, it looks like your copywriting

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career really took off, you started to grow until you've

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basically ended up at Luquire about four or so years ago.

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So tell me, like, was it your desire to move up into a creative

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officer role when you moved into copywriting, or were you

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just hoping that copywriting would be the rest of your career?

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Well, that's a good question.

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I wasn't really sure.

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I mean that first job I had at J.

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Walter Thompson was an eye opener for me because, of course I just,

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I was just excited that I could use creativity in my job every day.

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And I love that job.

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When I got my very first assignment as a copywriter at J.

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Walter Thompson was a radio commercial for the Ford Mustang.

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It was a little bit of a shootout with the other copywriters, of

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course, that they were, they were all more experienced than I was.

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It was the, my first assignment ever.

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And it was the quintessential medium, which is radio for a copywriter.

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I knew that much.

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My boss gave me a stopwatch, and I didn't even know what that was for.

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That's how green I was.

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And I went in and presented my radio script, and the Chief Creative

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Officer leaned across the table and he wiped his butt with it.

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And he handed it back to me and said, "Next."

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So in answer to your question, I'm not sure I really had a clear path forward.

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I think that was a moment where I realized that, I don't know, I

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guess I was meant to be a copywriter cause I wasn't really deterred.

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I went back and wrote another script.

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I can't remember if I got it in the meeting or not, but anyway,

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I just loved copywriting that much, just the theater of the

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mind and the ability to sort of manage that craft and learn

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that I was better at that than I was at design, fortunately.

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And then I just followed that path.

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I was at J.

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Walter for.

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A couple of years and realized I was looking for more variety.

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So I went to Doner Advertising for, I think I was there about

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13 years, and that's where I really sort of managed my career.

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Just sort of, you know, it just sort of happens.

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You become an associate creative director and creative director.

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And then I went from there to Leo Burnett,

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and I was there for, eight or nine years.

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And then the path to Luquire?

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I think I had gotten to a point where I felt like I still had a dragon to slay.

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Things were going well at Leo Burnett.

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It's a great company.

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It's a great agency.

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The big network agencies, there are certain limitations, and I think what I

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was really looking for was an agency where we could really do true 360 work.

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So Luquire popped up on my radar, and they have media.

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They have PR, of course.

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Strategy and creative and content, and I was really excited

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at the opportunity, not as much to be a Chief Creative Officer

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as it was to, to work at a place where I could really flex

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those 360 muscles in a way that I really hadn't previously.

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So Chief Creative Officer part is great.

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It's really exciting to have a new experience

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that I hadn't had up until that point.

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You know, I've managed teams, but never really managed a

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department or a vision or been part of a leadership team.

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So that part's been really exciting for me.

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That is really interesting and growing with the career you never know

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where it's going to take you when you start, but it's really fun when

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it takes you to new and exciting places and allows you to continue

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to pursue what you're passionate about and be creative like that.

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I mean, creativity is something that drives me

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in my business and something I really enjoy.

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So I can totally identify with that passion, that enjoyment.

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And then the dragon to say, I love that phrase.

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Tell me more about this dragon you felt you had to slay.

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Was there something specific you hoped to do with that?

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Is that just like a desire for more, achieving

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more in the business or just like personal growth?

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What was that about?

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I think it's less personal growth and more, I

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think I felt like I really had a lot to give back.

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The industry has been really, really good to me.

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I've had some lucky breaks, and I've worked with some really great

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people, and I've worked for some really great people over the years.

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Particularly when I was at Doner, I had some really great mentors

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who really helped me understand the power of creativity, and I

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sort of saw this as an opportunity to provide that for others.

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And again, not just, and to me, part of the exciting,

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the excitement of it wasn't just the creative team.

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It was the agency, a fully integrated agency, and being

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able to help provide that kind of vision to a team.

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I think it's the part that was really exciting for me.

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I hadn't really had a chance to do that yet.

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When you came to Luquire, you mentioned they're a fully integrated agency.

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They're a virtual agency, which probably is appealing because

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you don't have to go into an office, I would assume, or do you

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all have some physical space there in, I think it's Charlotte?

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In Charlotte.

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Yeah, we're based in Charlotte.

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We're actually just this year celebrating our 40th anniversary.

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So we were not virtual for many, many years.

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The agency was started by Steve Luquire, it was actually a sports

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marketing agency back in 1986, and has evolved over the years

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to become a fully integrated advertising agency with PR, media.

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And I moved here to join the team just before the pandemic,

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my family and I moved down here to Charlotte from Detroit

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in December, and of course, the pandemic hit in March.

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And, you know, we were surprised as I think a lot of

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companies, a lot of agencies were how, just how well.

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It worked virtually, of course, and I can remember,

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gosh, they've been talking about that for 20 years.

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Laptops came out.

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Everybody said, "yay, we can work from home.

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We can work from anywhere," but we never really had the

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tools until we got Zoom, and particularly Teams is what we

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use, and suddenly we were running this business from home.

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And I guess when it came back to it, one of the things, the biggest

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advantage we found was for an agency like us, a small agency in

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Charlotte, North Carolina, which is not exactly an ad market, to

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try to get really top level talent to join an agency like ours is a

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struggle to try to get some, not that Charlotte isn't a fantastic city.

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It's wonderful, but it's not an ad community, and so there's risks

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for those who decide they want to move their families, for example.

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And so we really started to discover the benefits of being a

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virtual agency in that we could hire from across the country.

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So we are 30 percent virtual at this point, I should say

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30 percent of our staff lives outside of North Carolina.

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And it really, yeah, being virtual has really

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allowed us to hire the best and the brightest.

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I've got people from all the big network agencies, you name it.

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We've got a Digitas, Leo Burnett, Ogilvy, and we've really

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been able to bring some level of talent to the agency that

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I don't think we would have had we stayed in the office.

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And I think that being the case, we didn't feel it was fair to require those

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who are locally in Charlotte to come in for a limited number of days a week.

255
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So we are, although we have office space, workspace here in

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Charlotte, we don't require people to come in and use it.

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It's open for use for those who are here.

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And for those who aren't, we bring people in twice a year.

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In fact, we just finished last week and all agency week.

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So we fly in all of our virtual employees to spend the week

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with our local employees with all sorts of fun presentations and

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team building exercises and just having a lot of fun as a team.

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What are some of the challenges?

264
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Cause like I've, we've worked virtually as a company ever since

265
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I started my business, and I know some of the challenges, but

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I'm curious from your perspective, working with creatives, are

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there any challenges that arise from dealing with at least three

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different time zones when you're dealing with these creatives?

269
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Well, I think if you ask those that are on the West Coast, they'd say,

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"yeah, there are definite challenges," but you know, you sort of have to be

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willing to work in the time zone of where the main agency is in our clients.

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And most of our clients are on the Eastern seaboard.

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So, yeah, those on the West Coast do have a little bit of a challenge.

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Early meetings, but you know, they also get

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a good part of their afternoon to themselves.

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So there's upsides and downsides, and I think it takes the

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right kind of personality to want that to thrive in that.

278
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I think it takes the right kind of personality

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period to thrive in a virtual agency.

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One of the things that we implemented coming out of the pandemic was, it's

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one of our five core values, but we found it really critical for how we

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work as a company and for maintaining our culture, we call it "Kindor,"

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which is a "kindness" and "candor" put together in a trademarkable form.

284
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Although we branded it and have some fun with it, it really is

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at the core of how we work, cause if you- you don't have the

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opportunity to have those sort of hallway conversations and casual

287
00:14:26,750 --> 00:14:31,620
lunches and cups of coffee in the break room as a virtual agency.

288
00:14:31,620 --> 00:14:36,570
So it requires you to be able to have really honest conversations,

289
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but done in a way where people walk away feeling heard.

290
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They feel respected.

291
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So it's something we've really focused on as a company is this idea of Kindor

292
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to the point where we now, it's something that we now engage in with clients.

293
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So we often talk about Kindor with our clients.

294
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Give us the feedback.

295
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We can't, you know, we can't make the work better unless we get honest feedback.

296
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You won't hurt our feelings.

297
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We won't hurt your feelings.

298
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We're your partner.

299
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We're not a vendor.

300
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We're here to help you make your project the best it can

301
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be, and that requires those kinds of honest conversations.

302
00:15:05,470 --> 00:15:10,650
So that's been, I think, you know, as we at the leadership team, we try to

303
00:15:10,650 --> 00:15:16,040
unpack sometimes how our, as a virtual company, how our culture is so strong.

304
00:15:16,139 --> 00:15:19,810
And I think Kindor is, as we sort of try to deconstruct it and

305
00:15:19,810 --> 00:15:22,010
figure out what are the, what are the elements that work, that

306
00:15:22,010 --> 00:15:25,310
are working, we think Kindor is really an important part of that.

307
00:15:25,760 --> 00:15:29,650
Having those sometimes difficult conversations, but the conversations you

308
00:15:29,650 --> 00:15:32,875
need to have in order to have that honesty and that transparency so that

309
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you can thrive, even though you're not all together in the same space.

310
00:15:36,840 --> 00:15:41,210
I find that word to be really interesting because I've worked with tech

311
00:15:41,220 --> 00:15:45,960
startups and VC firms, and especially I think this was more back towards

312
00:15:45,960 --> 00:15:50,180
the pandemic, there was this real big trend towards "Radical Candor."

313
00:15:51,099 --> 00:15:52,960
Yes, there's a book called Radical Candor.

314
00:15:52,960 --> 00:15:54,260
I've got it sitting on my desk.

315
00:15:54,529 --> 00:15:58,550
And several people in the tech world that I've dealt with have been like,

316
00:15:58,550 --> 00:16:02,580
"Oh, I practice radical candor," and they would just be completely blunt.

317
00:16:02,599 --> 00:16:05,410
And it was just like this, it's like they were jabbing

318
00:16:05,410 --> 00:16:07,800
a knife into you every time they would talk to you.

319
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And it was like, okay, I get it.

320
00:16:09,320 --> 00:16:10,259
We need to make this better.

321
00:16:10,260 --> 00:16:12,180
But did you really have to say it that way?

322
00:16:12,540 --> 00:16:15,300
Like, you could be, you could have candor without being mean.

323
00:16:15,300 --> 00:16:17,790
So I love this, this idea of Kindor.

324
00:16:17,980 --> 00:16:21,860
Well, Radical Candor is when you wipe your butt with somebody's script.

325
00:16:22,290 --> 00:16:23,389
That's exactly right.

326
00:16:24,170 --> 00:16:27,929
I said I would never do that, and that, you know, that doesn't help anybody.

327
00:16:27,929 --> 00:16:29,880
There's the, it's a business filled with egos.

328
00:16:29,889 --> 00:16:31,030
And I don't know.

329
00:16:32,020 --> 00:16:34,610
Steve Luquire started the company four years ago.

330
00:16:34,610 --> 00:16:39,569
His son is now CEO Brooks, and they're just really, really nice people.

331
00:16:39,610 --> 00:16:44,229
And as we're growing as an agency with something we didn't want to lose.

332
00:16:44,249 --> 00:16:47,729
It was one of the things I was looking for was that independent

333
00:16:47,730 --> 00:16:51,390
agency, that sense of autonomy, and I think what comes

334
00:16:51,390 --> 00:16:54,430
with that is a responsibility to be kind to each other.

335
00:16:54,480 --> 00:16:56,209
And I've always been a big believer that you can

336
00:16:56,250 --> 00:16:58,420
catch more flies with honey than you can with vinegar.

337
00:16:58,420 --> 00:17:00,830
And, and so that's what Kindor is.

338
00:17:00,849 --> 00:17:03,250
You still got to catch the flies, but you can do it in a way

339
00:17:03,410 --> 00:17:06,220
where everybody feels respected, and they feel like they're

340
00:17:06,260 --> 00:17:09,410
contributing, and they're not being chewed up and spit out.

341
00:17:09,410 --> 00:17:13,470
And I've worked at those kinds of places, and that's not, it's not fun.

342
00:17:13,880 --> 00:17:17,889
There's lots of theories on how to get ideas

343
00:17:17,889 --> 00:17:19,950
out of people, how to get people to be creative.

344
00:17:20,270 --> 00:17:23,659
I like to do it in a way where people are excited to go to work the next day.

345
00:17:23,660 --> 00:17:25,460
They're not doing it because they're worried that they're

346
00:17:25,460 --> 00:17:27,149
going to lose their job if they're not being creative.

347
00:17:27,150 --> 00:17:29,800
I just don't think that's the way to really inspire creativity.

348
00:17:30,100 --> 00:17:33,010
I agree wholeheartedly having worked with creatives for a long time.

349
00:17:33,010 --> 00:17:36,880
The worst thing you can do is just be angry, direct, blunt,

350
00:17:37,000 --> 00:17:39,510
literally wiping your butt with a script, or what have you.

351
00:17:40,539 --> 00:17:45,030
That all to me makes total sense, and so, wow.

352
00:17:45,060 --> 00:17:47,370
That's really cool that that's part of the brand.

353
00:17:47,400 --> 00:17:49,800
Would you say that's that- I mean, it looks

354
00:17:49,800 --> 00:17:51,720
like you've literally trademarked Kindor.

355
00:17:51,720 --> 00:17:52,700
Is that accurate?

356
00:17:53,040 --> 00:17:53,480
We did.

357
00:17:53,480 --> 00:17:54,940
Yes, we did actually trademark it.

358
00:17:54,940 --> 00:17:55,150
Yeah.

359
00:17:55,530 --> 00:17:55,850
Yeah.

360
00:17:56,340 --> 00:17:59,880
Well, I think part of it for me is when I was at Doner, which

361
00:17:59,880 --> 00:18:03,900
is really my formidable years, that was early in my career.

362
00:18:03,990 --> 00:18:08,510
Doner was in a suburb of Detroit, and not unlike Charlotte, although

363
00:18:08,520 --> 00:18:13,110
Detroit was a very large ad market, it tended to be insular, in that all the

364
00:18:13,110 --> 00:18:16,579
agencies, the creatives would sort of drift among all the agencies in Detroit.

365
00:18:17,619 --> 00:18:21,830
It was hard to get people to move to Detroit from outside, just because

366
00:18:21,830 --> 00:18:25,380
of the nature of at the time, the city it's become pretty cool now.

367
00:18:25,380 --> 00:18:27,939
But Doner was a culture of mentorship.

368
00:18:28,059 --> 00:18:30,830
The Chief Creative Officer at the time, John DeCerchio was

369
00:18:31,219 --> 00:18:34,599
very much that way, and two of my best mentors were at Doner.

370
00:18:35,109 --> 00:18:36,939
And you can't mentor somebody.

371
00:18:37,290 --> 00:18:41,150
You can't beat good thinking out of somebody and consider that mentorship.

372
00:18:41,150 --> 00:18:42,335
Mentorship is where you sit and, you know,

373
00:18:42,335 --> 00:18:43,889
you have to, you can't go hire the big guns.

374
00:18:43,890 --> 00:18:46,310
You got to turn your own people into those big guns.

375
00:18:46,320 --> 00:18:48,750
And so it takes a lot of sitting around talking about work.

376
00:18:48,770 --> 00:18:49,969
What makes ideas good.

377
00:18:49,969 --> 00:18:50,770
What makes them fresh.

378
00:18:50,799 --> 00:18:51,950
What makes them not so good.

379
00:18:52,260 --> 00:18:55,630
Why your idea is bad and helping people understand how

380
00:18:55,630 --> 00:18:57,950
to become better creatives through that mentorship.

381
00:18:58,010 --> 00:19:01,250
And I think that for me, that's sort of the

382
00:19:01,900 --> 00:19:04,629
essence of Kindor and some of where that came from.

383
00:19:05,150 --> 00:19:07,629
That's cool because it's an internal principle, but it's something

384
00:19:07,630 --> 00:19:11,209
you've taken the time to trademark and say, put a stamp on it and

385
00:19:11,209 --> 00:19:14,350
say, this is not just internal, but like, this is part of our brand.

386
00:19:14,350 --> 00:19:17,770
This is who we are, and I think that's really interesting because coming

387
00:19:17,770 --> 00:19:21,250
into this conversation, realizing that, you know, Luquire is a family

388
00:19:21,250 --> 00:19:25,000
name, you know, so it's got that historical astuteness to it, but knowing

389
00:19:25,000 --> 00:19:29,770
that part of the heart of the business is Kindor is really cool, and I

390
00:19:29,770 --> 00:19:32,389
think that's something that definitely makes your business stand out.

391
00:19:32,570 --> 00:19:32,950
Yeah.

392
00:19:32,950 --> 00:19:33,200
Yeah.

393
00:19:33,200 --> 00:19:34,830
I think I, I like to think so.

394
00:19:34,830 --> 00:19:36,953
I mean, I, it certainly seems to be the case with our, with

395
00:19:36,953 --> 00:19:39,410
our staff and you know, it's one of those things that we

396
00:19:39,410 --> 00:19:43,380
evaluate people on in our annual reviews and quarterly reviews.

397
00:19:43,380 --> 00:19:45,050
How are they doing with their Kindor?

398
00:19:45,050 --> 00:19:48,640
And I would say, generally speaking, people are okay with it.

399
00:19:48,810 --> 00:19:51,160
Not particularly good, not particularly bad.

400
00:19:51,210 --> 00:19:51,810
It's hard.

401
00:19:51,880 --> 00:19:53,270
It's not easy to- always, it's much easier to be nice

402
00:19:53,450 --> 00:19:56,540
than to be critical, and to find that right combination.

403
00:19:56,550 --> 00:19:59,480
Some people are naturally candid, and some people are naturally

404
00:19:59,480 --> 00:20:02,779
kind, and to find that balance can be a challenge, but it's

405
00:20:02,780 --> 00:20:05,930
something we work on every day, and it's a very important part

406
00:20:05,930 --> 00:20:08,360
of how we work with each other and how we work with our clients.

407
00:20:08,960 --> 00:20:11,600
So speaking of working with your clients, let's take a little

408
00:20:11,600 --> 00:20:15,759
bit of time and talk about some of Luquire's Business, some of

409
00:20:15,760 --> 00:20:18,389
what you all have done, some of the branding work you have done.

410
00:20:18,520 --> 00:20:22,129
What would be a project that you would say, man, we're really proud

411
00:20:22,490 --> 00:20:26,850
of the work we did on this project since you've been here at Luquire?

412
00:20:27,200 --> 00:20:30,350
Oh, I think there's a, there's well, two, one, the shirt I'm wearing.

413
00:20:30,360 --> 00:20:30,379
So

414
00:20:33,910 --> 00:20:36,810
we just helped launch the Sullenberger Aviation

415
00:20:36,820 --> 00:20:40,820
Museum, which is, yes, Sully, Sully Sullenberger.

416
00:20:40,820 --> 00:20:41,045
The Sullenberger.

417
00:20:41,250 --> 00:20:46,340
There was a local businessman who was on that flight, and he's a Charlottean

418
00:20:46,370 --> 00:20:50,959
and decided he really wanted to do something special for Captain Sullenberger.

419
00:20:51,530 --> 00:20:54,580
And so they rebranded what was this little tiny,

420
00:20:54,960 --> 00:20:58,280
sort of airplane, dusty airplane warehouse here in

421
00:20:58,280 --> 00:21:01,340
Charlotte, and turn it into really a world class museum.

422
00:21:01,360 --> 00:21:04,170
So the Sullenberger Aviation Museum was just launched

423
00:21:04,170 --> 00:21:07,250
this spring, and we did the logo and the branding for it.

424
00:21:07,250 --> 00:21:10,810
And the campaign was really celebrating those that love

425
00:21:10,880 --> 00:21:15,129
aviation or have some aspirations for understanding aviation.

426
00:21:15,130 --> 00:21:17,360
And that was the line, I'm an airhead.

427
00:21:17,369 --> 00:21:19,870
That's sort of the people who love aviation are airheads.

428
00:21:20,110 --> 00:21:21,280
They have their head in the clouds.

429
00:21:21,490 --> 00:21:26,270
I love that on so many levels and, as a kid, just so you know, I was the

430
00:21:26,270 --> 00:21:31,770
kid that subscribed to the Smithsonian Air and Space Museum Magazine, and

431
00:21:31,780 --> 00:21:35,120
would get it, would open it up, was so excited it would come all the time.

432
00:21:35,120 --> 00:21:37,089
And I remember going up for like the, what

433
00:21:37,110 --> 00:21:39,370
was it, Safety Patrol did a Washington, D.C.

434
00:21:39,370 --> 00:21:43,480
trip in fifth grade and going to D.C., getting to go to the museum.

435
00:21:43,960 --> 00:21:48,199
Actually getting in trouble there because I complained, because we were

436
00:21:48,200 --> 00:21:50,999
with chaperones that only wanted to take the kids to the gift shop.

437
00:21:51,020 --> 00:21:53,030
And I was like, I knew all the exhibits that were there.

438
00:21:53,030 --> 00:21:55,470
And I was like, "This stinks," and I said that out loud,

439
00:21:55,470 --> 00:21:58,610
and I got chewed out for it, but I stood by my principles.

440
00:21:58,610 --> 00:22:01,420
I mean, it stunk that we only went to the gift shop, and they finally gave

441
00:22:01,420 --> 00:22:06,570
me some time to explore, but man, it was just love that, love aviation.

442
00:22:06,599 --> 00:22:07,830
My grandfather was a pilot.

443
00:22:07,840 --> 00:22:10,359
Just always have had a fascination with it.

444
00:22:10,379 --> 00:22:10,975
So that's really cool.

445
00:22:10,975 --> 00:22:11,017
Yeah.

446
00:22:11,017 --> 00:22:11,143
I'm in Knoxville.

447
00:22:11,143 --> 00:22:13,640
In fact, my sister lives in, Winston Salem.

448
00:22:13,650 --> 00:22:15,100
So we're going to have to come for a visit.

449
00:22:15,430 --> 00:22:16,350
You should come and see it.

450
00:22:16,350 --> 00:22:17,660
You would be really impressed.

451
00:22:17,660 --> 00:22:19,800
So they actually have Sullenberger's plane there.

452
00:22:19,960 --> 00:22:21,179
It's something to see.

453
00:22:21,179 --> 00:22:24,740
And they did this wonderful film where they shot it with, it's a one

454
00:22:24,759 --> 00:22:27,770
take, and they shot it with a drone following the actual pattern, I

455
00:22:27,770 --> 00:22:30,600
think the eight minute flight where you can actually see it from the

456
00:22:30,609 --> 00:22:34,870
pilot's point of view as it circled New York and landed in the Hudson.

457
00:22:34,870 --> 00:22:38,570
It's remarkable, and they've got just a whole host of other planes there.

458
00:22:38,570 --> 00:22:40,650
They do STEM education.

459
00:22:40,650 --> 00:22:44,770
It's really a wonderful, in fact, when I went to first see it, we had just

460
00:22:44,770 --> 00:22:47,730
finished the advertising, and I was really relieved to see the museum was

461
00:22:47,730 --> 00:22:51,040
as great as it was because we sure made it sound good in the advertising.

462
00:22:51,110 --> 00:22:53,639
So it was, it's nice to see it all come together.

463
00:22:53,639 --> 00:22:53,794
That's really exciting.

464
00:22:53,794 --> 00:22:55,950
Is there a, you said it sounds like a smaller museum.

465
00:22:55,950 --> 00:22:58,379
So is there like a, outside of Sully's plane,

466
00:22:58,380 --> 00:23:01,609
is there a focus on a specific type of aircraft?

467
00:23:01,610 --> 00:23:02,489
Is it commercial?

468
00:23:02,490 --> 00:23:03,230
Is it private?

469
00:23:03,230 --> 00:23:05,850
Like what's the focus of the airplanes at the museum?

470
00:23:05,969 --> 00:23:07,130
It's all of the above.

471
00:23:07,220 --> 00:23:10,760
As you know, as an aviation enthusiast, I'm sure you know that the Wright

472
00:23:10,760 --> 00:23:14,450
brothers did their test flight here in North Carolina on the Outer Banks, and so

473
00:23:14,450 --> 00:23:18,300
there's some of that history there, and there's helicopters, there's jet fires.

474
00:23:18,300 --> 00:23:20,240
It's really, it's pretty remarkable.

475
00:23:20,240 --> 00:23:21,199
So it's definitely worth it, and it's big enough.

476
00:23:21,660 --> 00:23:22,379
It's worth a trip.

477
00:23:22,420 --> 00:23:23,629
It's worth a day trip for sure.

478
00:23:23,639 --> 00:23:23,659
Yeah.

479
00:23:24,049 --> 00:23:27,169
Well, both myself and my sister each have two kids.

480
00:23:27,180 --> 00:23:28,890
So we will definitely, we're always looking

481
00:23:28,890 --> 00:23:29,950
for things to do when we get together.

482
00:23:29,950 --> 00:23:31,170
So I'm putting this on the list.

483
00:23:31,360 --> 00:23:33,310
Then there is a gift shop, although you

484
00:23:33,310 --> 00:23:34,800
don't have to just stay in the gift shop.

485
00:23:37,349 --> 00:23:39,679
Oh, I'm going there for the airhead t-shirt for sure.

486
00:23:39,719 --> 00:23:40,380
That's awesome.

487
00:23:40,529 --> 00:23:44,360
So, Sullenberger Aviation Museum and you said there was another one.

488
00:23:44,370 --> 00:23:45,140
What was the other one?

489
00:23:45,400 --> 00:23:48,580
Oh, there was another one we did during the pandemic.

490
00:23:48,660 --> 00:23:52,290
Visit North Carolina, North Carolina Tourism, is a client of ours.

491
00:23:52,500 --> 00:23:54,660
Has been for, gosh, 12 years now.

492
00:23:54,710 --> 00:23:58,729
And they got some, through Visit North Carolina and the

493
00:23:58,740 --> 00:24:02,130
North Carolina Restaurant Administration, they got some

494
00:24:02,160 --> 00:24:06,660
federal funding to promote the safety protocols around COVID.

495
00:24:06,660 --> 00:24:10,320
And so we did a campaign here in North Carolina, specifically

496
00:24:10,320 --> 00:24:14,060
to North Carolina, to promote really wearing masks.

497
00:24:14,080 --> 00:24:15,420
There was social distancing.

498
00:24:15,420 --> 00:24:18,360
We remember all those parts, but it was really about wearing masks.

499
00:24:18,820 --> 00:24:20,280
It was a very fun campaign.

500
00:24:20,280 --> 00:24:23,440
Of course, all the production was shut down during the pandemic.

501
00:24:23,440 --> 00:24:27,370
So we had to do something animated, and anyway, it was quite the

502
00:24:27,370 --> 00:24:30,799
scramble, but at the end of it, we did a statewide study and found that

503
00:24:30,849 --> 00:24:35,160
as a result, direct result of the campaign, 70 percent of residents were

504
00:24:35,160 --> 00:24:39,210
more likely to wear a mask is what they said, which was really exciting.

505
00:24:39,210 --> 00:24:44,290
So we won some awards, and we were clinking glasses, and then got a note from

506
00:24:44,290 --> 00:24:48,330
our client who said, "yeah, the awards are great, but what we should really

507
00:24:48,330 --> 00:24:52,280
be celebrating is the fact that we probably saved some lives," and I thought

508
00:24:52,280 --> 00:24:56,090
that was, that was really, that was probably one of the best messages I've ever

509
00:24:56,090 --> 00:25:00,020
got from a client, but certainly made us all feel really good as an agency.

510
00:25:00,020 --> 00:25:03,799
It is- we loved helping our clients win, helping our

511
00:25:03,800 --> 00:25:06,430
brands win, but when you can do something that truly has

512
00:25:06,430 --> 00:25:09,120
an impact on society, that's something really special.

513
00:25:09,370 --> 00:25:13,740
That definitely is always a good feeling when it goes beyond just, "Hey, we're

514
00:25:14,020 --> 00:25:17,300
spending a bunch of money on ads and making something clever and snarky."

515
00:25:17,310 --> 00:25:19,960
We're influencing people in a positive direction, which

516
00:25:20,000 --> 00:25:22,800
helps going back to your, I guess, slaying the dragon.

517
00:25:22,849 --> 00:25:25,239
I mean, this is part of that for you.

518
00:25:25,460 --> 00:25:25,730
Yeah.

519
00:25:25,730 --> 00:25:26,500
It's amazing.

520
00:25:26,509 --> 00:25:28,999
You know, creativity can solve so many problems,

521
00:25:29,000 --> 00:25:32,140
and that's really what I love about this business.

522
00:25:32,140 --> 00:25:32,220
Yeah.

523
00:25:32,500 --> 00:25:33,850
I love helping brands.

524
00:25:33,850 --> 00:25:36,669
I love helping move the needle, but when we can really have an

525
00:25:36,670 --> 00:25:41,250
impact on human behavior in a way that benefits, it's really special.

526
00:25:41,570 --> 00:25:44,489
So speaking of learning, what have you learned over the course

527
00:25:44,500 --> 00:25:48,650
of your career, your time in Luquire about branding businesses?

528
00:25:48,660 --> 00:25:51,950
Like what principles, what things would you say, "this

529
00:25:51,950 --> 00:25:54,649
is a core tenant that I bring into the business with me.

530
00:25:54,680 --> 00:25:57,560
When we go to talk to a new client," or something.

531
00:25:57,650 --> 00:25:58,810
What would those be for you?

532
00:25:59,150 --> 00:26:01,039
Keep it simple and make it memorable.

533
00:26:01,170 --> 00:26:03,860
I think if you can do, of course, it's way, way

534
00:26:03,860 --> 00:26:06,420
more complicated than that or complex, I should say.

535
00:26:06,420 --> 00:26:10,270
But if you can nail those two, it's a pretty powerful combination.

536
00:26:10,780 --> 00:26:13,300
Keeping it clean and simple always does the job.

537
00:26:13,899 --> 00:26:16,210
And I I think, you know, one of the things that I've enjoyed over

538
00:26:16,210 --> 00:26:20,600
my career as the industry has evolved, because of course, my career

539
00:26:20,620 --> 00:26:24,530
started sort of pre-internet, which is such a weird thing to say.

540
00:26:24,900 --> 00:26:28,790
And then, and even as you know, we're top of mind right now, as we

541
00:26:28,790 --> 00:26:32,440
think of what AI might do to our business, what our industry, what

542
00:26:32,460 --> 00:26:35,860
the digital revolution did to advertising, there were, you know,

543
00:26:35,889 --> 00:26:40,570
people scared and gnashing of teeth and white knuckled, and what we've

544
00:26:40,570 --> 00:26:44,629
all learned in the process is it's just made us better marketers.

545
00:26:44,640 --> 00:26:48,530
Suddenly now we can surround consumers with our messaging in a

546
00:26:48,530 --> 00:26:53,040
way that we couldn't do pre-internet, and that's been probably the

547
00:26:53,040 --> 00:26:56,569
biggest evolution for me and my career is going from just being

548
00:26:56,570 --> 00:27:00,960
a creative problem solver to a fully integrated problem solver.

549
00:27:00,960 --> 00:27:03,660
It's just provide such a richness to the messages

550
00:27:03,660 --> 00:27:06,020
we can deliver and so many more opportunities.

551
00:27:06,030 --> 00:27:10,559
So that's probably been as in terms of the evolution of my

552
00:27:10,570 --> 00:27:13,150
thinking as a creative, that's probably had the biggest impact.

553
00:27:13,509 --> 00:27:14,300
Definitely a big one.

554
00:27:14,300 --> 00:27:15,589
It's been an influence for me.

555
00:27:15,589 --> 00:27:20,100
I won't date myself, but definitely been an influence

556
00:27:20,110 --> 00:27:24,350
in my childhood development, all that as well.

557
00:27:24,350 --> 00:27:25,760
So that's interesting.

558
00:27:25,860 --> 00:27:27,959
Well, what is top of mind right now?

559
00:27:28,070 --> 00:27:29,120
You mentioned AI.

560
00:27:29,120 --> 00:27:31,949
Are you all How are you all tackling that?

561
00:27:31,969 --> 00:27:34,289
Or are you saying, you know what, we're just going

562
00:27:34,330 --> 00:27:35,939
to pretend it's not there and keep moving on?

563
00:27:38,179 --> 00:27:40,860
Well, I think we're tackling it like you tackle anything.

564
00:27:40,860 --> 00:27:44,980
I don't think it's the next NFC, which was, you

565
00:27:44,980 --> 00:27:47,209
know, that was the big rage three years ago.

566
00:27:47,450 --> 00:27:49,510
If you weren't doing that, you weren't advertising,

567
00:27:49,620 --> 00:27:50,930
and of course we saw what happened there.

568
00:27:51,099 --> 00:27:54,089
But I think the, I do think AI is probably going

569
00:27:54,090 --> 00:27:57,310
to be the next big revolution for our industry.

570
00:27:57,310 --> 00:28:00,139
It already is, and I think we'll continue to be.

571
00:28:00,220 --> 00:28:03,659
I think we're like many marketers and brands, we're trying to

572
00:28:03,660 --> 00:28:07,019
understand how we can use it both for ourselves and for our clients.

573
00:28:07,200 --> 00:28:10,699
It's too early to say other than, you know, ChatGPT

574
00:28:10,699 --> 00:28:13,530
and Midjourney and sort of treating it as a tool.

575
00:28:14,070 --> 00:28:17,800
I think where there's always fear associated with those kind

576
00:28:17,800 --> 00:28:22,500
of revolutions, which I do think AI will be for our business, I

577
00:28:22,790 --> 00:28:26,329
choose to look at it as an opportunity for us to become better.

578
00:28:26,330 --> 00:28:28,450
I think there's, you know, it's interesting.

579
00:28:28,450 --> 00:28:31,660
There was an award show that I was judging this

580
00:28:31,660 --> 00:28:34,060
spring, and there was a student entry section.

581
00:28:34,060 --> 00:28:37,130
And one of the entries was, and of course, for those that don't

582
00:28:37,130 --> 00:28:39,320
know those student entries, those aren't real assignments.

583
00:28:39,330 --> 00:28:41,240
Something that's created for students to work on.

584
00:28:41,240 --> 00:28:43,120
Sometimes they're an association with brands.

585
00:28:43,660 --> 00:28:50,110
And the assignment was to pick a brand and create some sort of social good

586
00:28:50,230 --> 00:28:53,220
with the brand, and so this particular group, and I'm going to botch it

587
00:28:53,220 --> 00:28:56,939
cause I can't- it was one of many entries, but it does stand out to me.

588
00:28:56,940 --> 00:29:01,060
I can't remember all the details, but I thought that the thinking was amazing.

589
00:29:01,060 --> 00:29:05,900
It was based on this idea of safely handling food and

590
00:29:05,910 --> 00:29:10,090
salmonella poisoning, particularly in respect to eggs.

591
00:29:10,100 --> 00:29:14,110
So they found a brand, it was an egg company, and they had all sorts of great

592
00:29:14,110 --> 00:29:17,899
stats about the amount of salmonella poisoning in the world, and wouldn't it be

593
00:29:17,900 --> 00:29:21,409
great if we could at least through this company with eggs start to change that?

594
00:29:21,409 --> 00:29:25,440
And so what they did is they printed their, the idea, they didn't actually

595
00:29:25,440 --> 00:29:28,640
do it because it's a student assignment, but their idea was they printed

596
00:29:28,640 --> 00:29:32,959
their message about safe food handling on the eggs themselves with water

597
00:29:32,960 --> 00:29:38,540
soluble ink, so that when you crack the egg, you get the ink on your fingers.

598
00:29:39,290 --> 00:29:41,279
And so it forces you to wash your hands.

599
00:29:41,699 --> 00:29:44,129
It was so simple and so smart.

600
00:29:44,130 --> 00:29:45,390
Would anybody actually do it?

601
00:29:45,510 --> 00:29:47,870
I don't know, but it was so smart.

602
00:29:47,880 --> 00:29:52,190
So when we think about something like AI, I can't imagine

603
00:29:52,190 --> 00:29:55,280
AI ever getting to a point where it could do that.

604
00:29:55,490 --> 00:30:01,000
Cause that's so grounded in human understanding, human insights.

605
00:30:01,140 --> 00:30:03,939
It's such an original thought.

606
00:30:04,430 --> 00:30:09,409
I think AI will, in many ways, I think, fill

607
00:30:09,410 --> 00:30:12,490
in where we do currently a lot of parody.

608
00:30:12,490 --> 00:30:19,130
Whether that's personalizing emails or, you know, oftentimes we test and

609
00:30:19,130 --> 00:30:22,040
learn in paid social, we'll take a headline and we'll tweak it a couple of

610
00:30:22,040 --> 00:30:25,340
different ways and put it out in the market and see which performs better.

611
00:30:25,340 --> 00:30:28,139
I could see AI starting to take over some of those tasks,

612
00:30:28,620 --> 00:30:31,220
but I have a hard time imagining it ever really doing

613
00:30:31,549 --> 00:30:34,970
that true creative problem solving like that example.

614
00:30:34,970 --> 00:30:37,710
And I think what it's going to do is it's going to force us as

615
00:30:37,750 --> 00:30:41,130
advertisers to get more creative because there's going to be such

616
00:30:41,130 --> 00:30:45,960
a din and such a noise of work created by AI out in the world.

617
00:30:46,679 --> 00:30:49,320
A lot of marketers who think, "well, I'll just get this AI program,

618
00:30:49,330 --> 00:30:51,919
and they'll write my ad campaign for me," and that may be fine, and

619
00:30:51,920 --> 00:30:55,220
those things may work, but I think in order to break through the

620
00:30:55,240 --> 00:30:58,590
clutter, the sea of sameness, we love to talk about it in advertising,

621
00:30:58,700 --> 00:31:01,970
I think it's going to require us as advertisers and creative people

622
00:31:01,970 --> 00:31:05,750
to be even more creative and original, which I'm really excited about.

623
00:31:05,750 --> 00:31:06,860
I think it's fantastic.

624
00:31:07,200 --> 00:31:09,950
I've seen it in recent weeks, even I feel

625
00:31:10,100 --> 00:31:11,769
like it's accelerating some creativity.

626
00:31:11,770 --> 00:31:16,150
There's a YouTuber right now who's doing some really hilarious alien

627
00:31:16,150 --> 00:31:19,260
parodies where they're like aliens looking back at human civilization,

628
00:31:19,760 --> 00:31:24,179
and the way he does it, it's written by a human, and you can tell, and

629
00:31:24,210 --> 00:31:27,360
of course he says, I wrote it, but everything else is developed in AI.

630
00:31:27,720 --> 00:31:30,970
And the fact that he can do it all, and it looks like something that would

631
00:31:30,980 --> 00:31:35,810
years ago have taken a team of CGI animators, and creators, and developers,

632
00:31:35,810 --> 00:31:40,020
and cast, and all that to do, that he can do that on his own, is incredible.

633
00:31:40,030 --> 00:31:44,699
Yeah, I see it as accelerating that and helping in a lot of ways.

634
00:31:44,719 --> 00:31:48,350
But yeah, I don't think, God willing for the foreseeable future, I don't see

635
00:31:48,350 --> 00:31:51,939
that like that creativity that you talk about with the eggs coming to fruition.

636
00:31:52,280 --> 00:31:55,150
Yeah, I think that's true, and I think there

637
00:31:55,150 --> 00:31:58,180
will be significant changes in our industry.

638
00:31:58,180 --> 00:32:00,759
So, you know, a good example, I believe it was Tyler

639
00:32:00,790 --> 00:32:05,069
Perry had a production studio planned in Atlanta.

640
00:32:05,240 --> 00:32:09,200
An $800 million something that he just cancelled because of

641
00:32:09,200 --> 00:32:13,290
what's happening in AI and the ability for AI to generate images,

642
00:32:13,290 --> 00:32:19,029
and I mean where it will have a dramatic impact on certain

643
00:32:19,030 --> 00:32:22,310
aspects of what we do, and when we think about TV production.

644
00:32:22,459 --> 00:32:25,660
Yeah, I could imagine a time where we're potentially

645
00:32:25,960 --> 00:32:30,560
generating our TV commercials in days instead of weeks and

646
00:32:30,560 --> 00:32:33,979
months and changing the way we have to think about executing.

647
00:32:33,980 --> 00:32:38,270
But I think that what's at the core of it is creativity and ideas

648
00:32:38,270 --> 00:32:41,639
and originality, which to me is probably the most important part.

649
00:32:42,139 --> 00:32:44,980
I mean, if AI ever gets there, that's going to be big for all

650
00:32:44,980 --> 00:32:47,630
of us, but I can't imagine it ever getting to the point where

651
00:32:47,920 --> 00:32:51,499
it could really supplant that original creative thinking.

652
00:32:52,500 --> 00:32:52,890
Yeah.

653
00:32:52,990 --> 00:32:56,780
I don't know if you're this way or if anybody on your team is

654
00:32:56,780 --> 00:33:01,440
starting to think this way, but I've really admired and noticed

655
00:33:01,450 --> 00:33:05,090
that like most people are already picking up on what AI is.

656
00:33:05,400 --> 00:33:09,690
Like AI content, AI content writing, like it becomes- like we've

657
00:33:09,690 --> 00:33:12,840
already adapted to the point of like, that's the uncanny valley.

658
00:33:12,840 --> 00:33:14,840
We can tell that's fake, which is good.

659
00:33:15,160 --> 00:33:17,959
May not always be the case, but it's a good thing, I think,

660
00:33:18,630 --> 00:33:21,250
to that testament of like why we will always be needed.

661
00:33:21,310 --> 00:33:25,370
At the same time, I try to make sure that I ground myself, and I

662
00:33:25,370 --> 00:33:31,920
don't want to be naive or not realistic in a sense of being defensive.

663
00:33:32,080 --> 00:33:36,270
You know, Microsoft just came out with a voice generator that they will not

664
00:33:36,270 --> 00:33:41,350
release because it is so accurate, and so I think that's just going to continue.

665
00:33:41,490 --> 00:33:44,280
I think that's just going to continue, and I think it's going to be

666
00:33:44,280 --> 00:33:47,340
on us as an industry, and I was heartened to see Microsoft do that.

667
00:33:47,340 --> 00:33:50,610
Although something tells me that it's on pause because

668
00:33:50,610 --> 00:33:51,856
they're trying to figure out how to monetize it.

669
00:33:51,856 --> 00:33:55,030
But anyway, let's say they did it for the good of humanity.

670
00:33:55,260 --> 00:33:55,930
It's coming.

671
00:33:56,050 --> 00:33:58,550
It's coming, and there will be a point where you will not be

672
00:33:58,550 --> 00:34:02,170
able to tell visually generated content that's AI generated

673
00:34:02,170 --> 00:34:04,860
over things that we think of as traditional productions.

674
00:34:04,860 --> 00:34:08,639
Now, I know that's coming, and it's, yeah, it's going to be something to watch.

675
00:34:08,949 --> 00:34:10,360
Definitely is something to watch.

676
00:34:10,879 --> 00:34:15,009
So typically we wrap up the show with just a few questions at the end.

677
00:34:15,320 --> 00:34:17,889
First of all, I want to know what does the future

678
00:34:17,920 --> 00:34:21,179
of Luquire look like maybe in the next few years?

679
00:34:21,179 --> 00:34:22,989
What do you see the company going, or what

680
00:34:22,989 --> 00:34:25,149
are you hopeful for in the coming years?

681
00:34:25,380 --> 00:34:30,659
You know, we're on a growth trajectory and some of that, the agency was, you

682
00:34:30,659 --> 00:34:34,460
know, around for 40 years and sort of got to a point where it stopped growing.

683
00:34:35,080 --> 00:34:37,440
I think at the time, somewhat intentionally, but I think

684
00:34:37,600 --> 00:34:42,190
that the new leadership team, we see certain advantages in a

685
00:34:42,190 --> 00:34:46,060
level of growth that allows our own internal staff to grow.

686
00:34:46,060 --> 00:34:50,300
Otherwise, you know, if you cap what size you are, then the only way you can

687
00:34:50,300 --> 00:34:52,935
move up and move around is through attrition, and we don't want that to happen.

688
00:34:52,935 --> 00:34:54,400
We have some really amazing people.

689
00:34:54,409 --> 00:34:58,969
So we want to keep growing at a pace where we can help those people at

690
00:34:58,969 --> 00:35:04,060
Luquire grow and get what they want out of their careers and also provide

691
00:35:04,070 --> 00:35:08,780
the kind of depth of marketing expertise that our clients are looking for.

692
00:35:08,950 --> 00:35:12,360
I don't think we really, we don't really have a, you know, we all have those

693
00:35:12,400 --> 00:35:16,170
little things in our, we'd like to be a small agency of the year, Ad Age

694
00:35:16,170 --> 00:35:20,310
small agency of the year is one of our lighthouses we're steering towards.

695
00:35:20,310 --> 00:35:23,410
But I think what we really want to do is maintain

696
00:35:23,410 --> 00:35:27,750
the culture of Luquire which, it's interesting.

697
00:35:27,750 --> 00:35:30,860
There's a, this was just last year, our staff

698
00:35:30,860 --> 00:35:33,840
started referring to themselves as Lunicorns.

699
00:35:34,230 --> 00:35:36,829
Which has been kind of fun.

700
00:35:36,830 --> 00:35:38,779
In fact, to the point where we actually created

701
00:35:38,780 --> 00:35:41,500
a, I should say the staff created a book.

702
00:35:42,209 --> 00:35:42,450
I don't know.

703
00:35:42,450 --> 00:35:43,180
Can you see that?

704
00:35:43,700 --> 00:35:44,580
Yes, I can.

705
00:35:44,650 --> 00:35:45,480
Oh, please.

706
00:35:45,680 --> 00:35:50,200
And it's, "I am a Lunicorn," and it's just daily "ad-firmations," we call them.

707
00:35:50,210 --> 00:35:53,930
So yeah, it's the, and to me, that's the sign, as I've mentioned to

708
00:35:53,930 --> 00:35:57,140
the, our other leadership team members, particularly Stephanie and

709
00:35:57,140 --> 00:36:00,740
Brooks, our CEO and president, that to me, that really says something

710
00:36:00,750 --> 00:36:03,680
when you have something organic like that come from your staff.

711
00:36:03,720 --> 00:36:06,359
And I think whatever the next years bring, I

712
00:36:06,370 --> 00:36:08,220
think we want to make sure we don't lose that.

713
00:36:08,290 --> 00:36:10,880
That's probably the most important thing to me is that really

714
00:36:10,910 --> 00:36:14,400
creates an environment for sharing and openness and transparency and

715
00:36:14,400 --> 00:36:16,990
creativity, and I think that's when we're going to be at our best.

716
00:36:17,400 --> 00:36:18,619
That is amazing.

717
00:36:18,670 --> 00:36:20,379
I want to read the rest of that book now.

718
00:36:20,400 --> 00:36:20,990
That's so cool.

719
00:36:23,690 --> 00:36:24,240
That's awesome.

720
00:36:24,570 --> 00:36:27,479
So then the next question I always ask at the end, and this is on the

721
00:36:27,490 --> 00:36:31,080
more personal note, but what brand do you admire the most right now?

722
00:36:31,330 --> 00:36:34,859
There's one, there's a campaign that came out last year that I just love.

723
00:36:34,859 --> 00:36:35,850
I thought it was fantastic.

724
00:36:35,850 --> 00:36:39,220
It's for, it was produced in Europe for Orange, which is the

725
00:36:39,350 --> 00:36:43,390
telecoms company in Europe, and they were promoting women's soccer.

726
00:36:43,390 --> 00:36:47,579
And it was this really amazing campaign where they look like they were

727
00:36:47,590 --> 00:36:50,770
promoting men's soccer, and they were showing all these soccer highlights

728
00:36:50,770 --> 00:36:53,580
where you sit there and as a soccer fan, you go, "Oh my gosh, that's it.

729
00:36:54,270 --> 00:36:55,350
That's football is life.

730
00:36:55,350 --> 00:36:56,370
That's why I watch.

731
00:36:56,370 --> 00:36:56,724
That's why I watch."

732
00:36:56,724 --> 00:37:00,490
And tehn they revealed that all of the scenes were actually women's soccer

733
00:37:00,500 --> 00:37:05,420
games that they had CG men, did visual effects to put men in place of the women.

734
00:37:06,000 --> 00:37:10,430
And then they replay all those same scenes with the female soccer players.

735
00:37:10,430 --> 00:37:13,050
And I just, it was just so powerful.

736
00:37:13,109 --> 00:37:16,640
And I think it's one of those kinds of ideas that just regardless

737
00:37:16,640 --> 00:37:20,790
of how you feel about gender in sports, just knowing that we need

738
00:37:20,800 --> 00:37:24,219
to have a message like that and that it can be done in such a

739
00:37:24,450 --> 00:37:28,140
powerful way that you can relate to regardless of how you feel

740
00:37:28,140 --> 00:37:30,920
about the sport itself to me, it's just really, really remarkable.

741
00:37:30,920 --> 00:37:32,470
I thought it was incredibly powerful.

742
00:37:32,580 --> 00:37:37,060
That's definitely powerful, and I know the campaign you're talking about,

743
00:37:37,220 --> 00:37:40,869
and it definitely does a lot to like connect emotionally with the audience.

744
00:37:40,870 --> 00:37:43,209
And I think that that was one of the really powerful things about it

745
00:37:43,210 --> 00:37:47,060
was just that almost shock value of like, "Oh wait, no, they lied to me.

746
00:37:47,060 --> 00:37:48,180
Oh, but it's this.

747
00:37:48,230 --> 00:37:49,670
Oh, wow.

748
00:37:49,680 --> 00:37:49,700
Yeah."

749
00:37:50,240 --> 00:37:51,150
No, no, it's true.

750
00:37:51,740 --> 00:37:52,490
It's pretty accurate.

751
00:37:52,740 --> 00:37:54,310
That's sort of the visceral response.

752
00:37:54,350 --> 00:37:58,690
But what I love about ideas like that is that if you are a believer in gender

753
00:37:58,690 --> 00:38:01,749
equality, you can watch something like that and cheer, but at the same time, you

754
00:38:01,750 --> 00:38:05,679
can look at it and say, gosh, for those who don't believe in gender equality,

755
00:38:05,699 --> 00:38:08,950
or even those that don't think much about it, or those that have some sort

756
00:38:08,950 --> 00:38:12,830
of prejudice against women's football for no particular reason, you can share

757
00:38:12,830 --> 00:38:15,740
a campaign like that because you know, it's going to change somebody's mind.

758
00:38:15,780 --> 00:38:17,840
Somebody's going to see that and think, "you know what?

759
00:38:18,070 --> 00:38:19,810
Maybe I will watch women's soccer," and

760
00:38:19,950 --> 00:38:22,029
to me, that's just so incredibly powerful.

761
00:38:22,029 --> 00:38:26,259
It's just one of those kind of brand ideas that you can just fall in love with.

762
00:38:26,680 --> 00:38:27,980
It's a fascinating campaign.

763
00:38:27,980 --> 00:38:29,080
So that's, that's great.

764
00:38:29,410 --> 00:38:29,810
All right.

765
00:38:29,810 --> 00:38:32,190
Well, last question, where can people connect with

766
00:38:32,190 --> 00:38:34,250
you and where can they learn more about Luquire?

767
00:38:34,719 --> 00:38:37,419
Well, they can go to our website, luquire.com.

768
00:38:37,500 --> 00:38:39,660
They can see our work and reach out to us there, and

769
00:38:39,670 --> 00:38:41,770
of course, you can reach out to me on LinkedIn anytime.

770
00:38:41,980 --> 00:38:43,770
I'm on LinkedIn and checking regularly.

771
00:38:43,770 --> 00:38:45,240
So yes, or send me an email.

772
00:38:45,430 --> 00:38:46,100
Also works.

773
00:38:46,110 --> 00:38:48,250
ghilzinger@luquire.com.

774
00:38:48,440 --> 00:38:50,030
Happy to respond to emails as well.

775
00:38:50,240 --> 00:38:50,520
All right.

776
00:38:50,590 --> 00:38:53,500
We'll include that info in the show notes and yeah.

777
00:38:53,670 --> 00:38:56,269
Glen, thank you so much for coming on today.

778
00:38:56,639 --> 00:38:59,130
It's been a pleasure to have you, and yeah, thanks for being here.

779
00:38:59,400 --> 00:39:00,349
Well, thank you so much.

780
00:39:00,350 --> 00:39:01,700
I really appreciate the opportunity.

781
00:39:01,700 --> 00:39:02,270
It's been great.

782
00:39:03,890 --> 00:39:06,570
Thanks for checking out this episode of We Built This Brand.

783
00:39:06,640 --> 00:39:10,130
Don't forget to like, follow, and subscribe on your player of choice.

784
00:39:10,349 --> 00:39:14,679
You can also keep up with the podcast on our website at webuiltthisbrand.com.

785
00:39:15,130 --> 00:39:18,920
If you liked this episode, please give this podcast a five star review and make

786
00:39:18,920 --> 00:39:22,300
sure to tell all your friends about it so we can continue to build this brand.