Jan. 15, 2025

How a MAYOR Serves the People with Megan Brittain

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We Built This Brand

In this episode of We Built This Brand, Chris goes to THE MAYOR. Well, one of them at least. He sits down with Megan Brittain, Director of Account Management at THE MAYOR, to discuss her journey from her early career beginnings in Texas to her significant role at the upstart agency. Megan and THE MAYOR have played a major role in campaigns for brands like Famous Footwear and Consumer Cellular. She also dives into the unique challenges and opportunities of building an agency while managing personal life, emphasizing the importance of creating a supportive space for working parents. Tune in to learn about the passion and dedication behind THE MAYOR's success and Megan's insights on leading with authenticity and strategic vision.


Show Highlights

  • (0:00) Intro
  • (1:25) Being at THE MAYOR since its inception
  • (3:47) Where Megan was before THE MAYOR
  • (5:59) The origin behind THE MAYOR's name
  • (8:26) Noteworthy campaigns Megan has been a part of at THE MAYOR
  • (13:26) How campaigns from THE MAYOR stick out
  • (16:45) Breaking down Megan's role at THE MAYOR
  • (21:08) Why THE MAYOR is one of Megan's favorite brands
  • (25:07) The challenge of establishing your reputation as a new agency
  • (27:53) Balancing a career with being a present parent
  • (33:27) Culture between employees and clients
  • (35:42) What is Megan looking forward to at THE MAYOR in the near future
  • (37:27) What brand does Megan admire the most?
  • (40:29) Where you can find more from Megan and THE MAYOR



About Megan Brittain
Megan is responsible for client relationships and for continuing to build business operations at THE MAYOR. Here from the beginning, she partners with the Strategy, Creative and Production departments to ensure that the best work gets made in the best way possible.

Before THE MAYOR, she spent 15 years in Austin, New York and Nashville at GSD&M, Ogilvy and GS&F helping lead brands like Popeyes, IKEA and Marshalls. Her approach to account management is to create a candid space where everyone can speak honestly and directly in pursuit of the best work.

She is a tiny human fueled by coffee, tacos and her fellow tiny humans at home.



Links:

THE MAYOR’s website: https://themayor.com/

THE MAYOR’s LinkedIn: https://www.linkedin.com/company/themayor/

THE MAYOR’s Instagram: https://www.instagram.com/themayornashville/

Transcript
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It is really putting the people first.

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It's not about what you and I like as marketers and

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what we're going to be excited to read about later.

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I mean, that's fun, but at the end of the day, it's about what the people want.

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Welcome to We Build This Brand, the podcast where we talk to

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the creators and collaborators behind brands and help bring you

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valuable insights that you can use in growing your own business.

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And today we're in Nashville, Tennessee.

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Today I'm talking to Megan Britton, She's the

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Director of Account Management at THE MAYOR.

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And no, I'm not talking about an elected official here in Nashville, Tennessee.

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I'm talking about the agency.

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The agency that's worked with Consumer Cellular, and

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a bunch of other really great brands in the area.

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So, it was a great conversation.

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Really loved talking to her about the challenges of, you

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know, being a mother and being the director of account

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management for a small business and helping it grow.

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We talked about branding and how do you brand something as

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unique as THE MAYOR and what that brand has meant not only to

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their clients, but also to their employees and to their team.

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This was a fantastic conversation and one

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that I'm very glad we had the opportunity to.

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Record today.

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So join me as I talk to Megan Britton here

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in Nashville, Tennessee, about THE MAYOR.

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Well, Megan, welcome to We Built This Brand.

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It's good to have you on.

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Thank you.

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It's good to be here.

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Excited to talk to you today about THE MAYOR and everything that you do there.

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So if you could like tell me how this even got started, because

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I was looking everything up, doing my normal research online,

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I noticed that you had been at THE MAYOR's since its inception.

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You're not a founder, but you're one of the

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early, I guess, founding members of the company.

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So we'd just love to hear.

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That origin story.

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What is really fascinating about that is Tom Hamling reached out to me.

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We were old work buddies from many years ago at a former agency.

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I knew he was in Nashville.

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I had been in Nashville and he reached out to just meet for coffee.

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And I was in the middle of moving at the time,

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and I'm like, "I don't have time for this."

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I also was pregnant with baby number two.

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So all I could think of was I'm busy, but I knew when Tom Hamling

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reached out, there was like going to be something good with that.

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And we pretty early on, he said, I'm starting an agency here in Nashville.

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We bonded over kind of the excitement around the creative

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community here in Nashville and any ways that we can add to and

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elevate that here is something that we really both cared about.

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And I went home and I was like, "Shit.

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Am I going to do this?"

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So pretty soon we turned, when we turned on

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our website, I was seven months pregnant.

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So not just like a lit-, like I was like

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Showing

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very pregnant.

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Yes.

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Probably in hindsight, I'm like, this feels crazy.

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But personally, it was important to me to do some things I

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was excited to do for my career, and I didn't want to wait.

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Like, when you're excited, like, and you're feeling that, like, this, the

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timing felt like it couldn't be worse, but actually it couldn't be better.

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And then we turn on our website December of '22, thinking

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we would have kind of a slow roll into building this thing,

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and then pretty soon some clients start calling our way.

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We get a few projects, and two years later, we're

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an agency of eight full-time employees and growing.

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Couple retainer clients, couple project clients, and it's been awesome.

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Wow.

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So where were you before THE MAYOR?

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My career, I actually grew up in Texas.

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So that's really where my career started.

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And so I was at a small branding and design firm right out of college.

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Built some early foundations of my love of just like building

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just like great brands from the start, whether it's interesting

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brand stories or foundation stories or whatever that may be.

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That was ingrained early, early on.

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I moved from that to GSD&M.

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So an amazing shop in Austin.

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We've actually interviewed someone over there.

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I did.

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I saw that.

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I shouldn't even call it a shop.

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It's a great and large, well established agency.

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And I did a lot of growing up there.

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Feel like my career worked under some incredible

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account directors and awesome creatives.

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And I think that really is like, this is where kind of

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I'm supposed to be in this industry and working with all

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these different exciting brands, working at an agency life.

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I was like, I got the bug.

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You know, I was there for a good amount of

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time and then wanted to shake things up.

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I moved to New York and worked at Ogilvy on the Ikea account there.

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So learned a ton, learned what big, big, big agencies.

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are like.

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Pros and cons for that.

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For me personally, I think it's a great fit

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for a lot of people, but I learned a ton.

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And left New York, came to Nashville,

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worked at an agency here in Nashville, GS&F.

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Did another, I feel like my next chapter of growing up there.

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That agency really gave me the runway to

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find out who I was as an account person.

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As a marketing leader and did a lot and kind of a next batch of

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growing up at GS&F and worked on throughout that entire kind of

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career span, worked on a lot of food, got a, you know, working

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on Popeye's, I have a big soft spot for QSR and working on any

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kind of food brands, worked on some fashion, retail, nonprofits.

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All that.

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So you've got a lot of experience and you're bringing all that, you

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met Tom, who's the founder of THE MAYOR, maybe THE MAYOR, if you will.

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He would cringe at you calling him THE MAYOR.

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He's far too humble for that.

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What brought about that name, THE MAYOR, to begin with?

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Where did that come from?

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Yeah, well, I mean, it kind of, I'm going to lead into our positioning

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a little bit too, because it's just so, it's good and so tight.

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It's the mayor's job to serve the people.

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It's the mayor's job to serve their community.

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When you're in an industry that, for brands, nobody cares.

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Really, nobody cares about advertising.

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Nobody cares as brands what you have to say.

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I mean, they do and they don't.

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And so it's THE MAYOR's job to serve the people.

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It's our job to bring work to the people

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that they're going to love for these brands.

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And when you create that brand love and you create work

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that people love, that's where really the magic is.

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That's where work is going to make culture.

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That's where brands are going to make money.

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And so that is where, like, this idea of being THE MAYOR came about.

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We're not the president.

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Like, that's like way too out here, and that's kind of arguably out of touch,

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where THE MAYOR is really in touch with what the people need day to day.

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I'm very in tune with that approach, if you will.

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Our, our company outside of the podcast is HumblePod, and we have a

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very similar approach of just wanting to be like helping our clients

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shine and helping them be the thing that's being focused on and not us.

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So that's really cool.

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I like that thought, that humility that you bring to the space.

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And really it's when we talk about creative for

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the people, It is really putting the people first.

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It's not about what you and I like as marketers and

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what we're going to be excited to read about later.

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I mean, that's fun, but at the end of the day, it's about what the people want.

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It's not necessarily what our client's friend's neighbor thinks.

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If they're our audience, then that's what, you know, we need to be grounded in.

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And one of the things we say at THE MAYOR is, like, nobody cares.

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Like, we actually have that in neon in our office.

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Nobody cares.

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And it's important to remember that we are, we love and care so much about

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this industry that actually like makes things that people don't care about.

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And that's what a cool challenge.

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Yeah.

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Cause it can definitely be, I can see that because advertising needs to happen.

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It's a work that needs to happen.

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And what do you want to do with advertising?

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Most of the time, skip it.

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Ignore it.

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Not care about it.

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My four year old's just learned.

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He's like, that's a commercial.

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Uh, and I said, well, mommy makes those.

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What?

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All of them?

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All of them.

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Yeah.

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So in making, in making commercials and making things

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people do care about, I was looking at your website.

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Y'all have worked at least in the past on some very big brands

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and some very well known campaigns that people have come

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to care about because of the way they've been positioned.

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What is maybe one of those in your mind that stands out as

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one that you maybe you worked on and had some involvement in?

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We have an incredible crew at THE MAYOR.

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One of the things on our website, we say we're a group of seasoned pros who

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are also like nice people who just are out to make some of the best work.

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And so there's some incredible things on the website,

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The Chicken Wars, you know, that for Popeyes.

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That was, while it was started with a tweet,

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it took months and months of social listening.

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And I was actually on, I was actually not on Popeyes when that happened.

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I was on Popeyes when they first, that agency first won the digital business.

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So seeing where it started and where such the opportunity was with them.

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It was a really interesting journey, but for that, it took, you know, when you

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have these brand moments that happen in culture, it's not, it's a little luck,

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it's a little lightning in the bottle, but it's all the preparation that comes

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around that, and really making sure you know your audience, so when that moment

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comes to pounce, you are prepared to do so in a way that makes sense to them.

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And when you say that it started with a tweet.

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I'm really curious about the challenge behind that.

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Was that an intentional play to get a chicken war started?

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It just happened.

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It was organic.

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And then you capitalize on the organic nature of it.

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I think it was probably not being as close to it as maybe our team was.

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I think it was probably more of an organic opportunity that then sparked many

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things, that I think still, sometimes still people talk about chicken war.

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That is a case study that is, I, again, someone who was kind of a

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part of that team in a very early time period, and I'd since left and,

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but always kind of watched from afar as like, how's Popeye's doing?

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It was really kind of an impressive thing to watch.

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I think some other things that you see on our reel that

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some of the team has worked on in the past, I mean, really

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to this, we have some great work out the gate as THE MAYOR.

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We launched our first work with Famous Footwear, and

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that was an incredible back to school campaign that

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Cute ads, by the way.

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I've seen them.

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They're awesome.

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They're so good.

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And we have some holiday work coming out.

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Well, it's running now under the same campaign.

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And our challenge there was for retail and for retail within Famous

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Footwear and that competitive set, a lot of it was looking the same.

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And we wanted to show a ton of shoes.

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Because they had a very strong lineup for back to school.

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And then also capitalize on these really authentic

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moments that matter to our target audience.

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So that back to school time frame for millennial

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moms is, it kind of pulls at your heart.

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Where's your kid going to sit at the first day of school in the cafeteria?

226
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I was a new kid a lot growing up.

227
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So that just immediately is like, tears.

228
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The first rough cut.

229
00:11:31,180 --> 00:11:35,800
The other is the little badass girl who's beating a boy on Hot Wheels.

230
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We all remember Hot Wheels.

231
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And you still get these awesome shoe moments

232
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in this very like, memorable, cool way.

233
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And I mean, out the gate, being able to do that with a client.

234
00:11:47,100 --> 00:11:50,330
And is with such a young agency, really proud of.

235
00:11:50,380 --> 00:11:52,670
And then also some Consumer Cellular work.

236
00:11:52,760 --> 00:11:55,240
Our half car with NASCAR is crushing it.

237
00:11:55,320 --> 00:11:57,649
That was supposed to be just a brand activation.

238
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And we basically took one RTB and just went all in.

239
00:12:01,490 --> 00:12:03,240
We're like, what if we cut a car in half?

240
00:12:03,340 --> 00:12:07,010
And then we announced a sponsorship with that.

241
00:12:07,050 --> 00:12:09,909
And then all of a sudden now it's a TV spot and there's going to be

242
00:12:09,910 --> 00:12:13,540
a lot more to come with the, with the half car in the 2025 season.

243
00:12:13,690 --> 00:12:14,329
That's really neat.

244
00:12:14,329 --> 00:12:17,669
I also noticed y'all look like you'd have worked with Ted Danson on some stuff.

245
00:12:17,709 --> 00:12:20,830
And I remember seeing those spots and it's fascinating stuff.

246
00:12:20,830 --> 00:12:24,590
Yeah, that's one way that THE MAYOR has grown with that relationship

247
00:12:24,590 --> 00:12:29,510
with that client is being able to take on that brand TV work too.

248
00:12:29,530 --> 00:12:30,349
It's a really.

249
00:12:30,700 --> 00:12:34,420
Consumer Cellular is in a really interesting category that is becoming

250
00:12:34,469 --> 00:12:39,500
increasingly competitive, where you have your big three wireless providers.

251
00:12:39,810 --> 00:12:42,750
Yes, like you kind of think you're chasing them, but then you've got

252
00:12:42,750 --> 00:12:47,380
your other brands like a Mint Mobile and all of kind of those smaller

253
00:12:47,389 --> 00:12:52,239
companies that are just chipping away at our very price conscious audience.

254
00:12:52,240 --> 00:12:55,420
But Consumer Cellular has a really interesting positioning.

255
00:12:55,420 --> 00:12:58,980
And with Ted Danson in our corner, it's fun.

256
00:12:59,200 --> 00:12:59,970
It's a fun challenge.

257
00:13:00,400 --> 00:13:03,610
One thing I noticed about those ads, and I don't know how much this plays

258
00:13:03,610 --> 00:13:09,600
into how you all think about creating ads, but the videography, I can't

259
00:13:09,600 --> 00:13:16,140
explain it, but like, it's well shot in a way that like, it's well graded.

260
00:13:16,150 --> 00:13:19,109
It doesn't look like your normal commercial ad.

261
00:13:19,110 --> 00:13:20,100
If that makes any sense.

262
00:13:20,130 --> 00:13:20,700
Really?

263
00:13:20,750 --> 00:13:20,950
Okay.

264
00:13:20,960 --> 00:13:23,340
I can't, I can't explain it, especially the one where

265
00:13:23,340 --> 00:13:25,949
he's in the air on the lift and they're up at the cell

266
00:13:25,950 --> 00:13:29,699
tower, which I'm from Knoxville and we have Sharp's Ridge.

267
00:13:29,699 --> 00:13:30,870
I don't know if you're familiar with this

268
00:13:30,870 --> 00:13:33,720
or not, but it's this giant cell tower.

269
00:13:33,720 --> 00:13:36,770
So I'm thinking of imagining him up there, and it's like 1500 feet in the air.

270
00:13:36,770 --> 00:13:37,459
It's insane.

271
00:13:37,910 --> 00:13:39,960
It's probably not that high, but it's ridiculous.

272
00:13:40,080 --> 00:13:42,040
And I just think about that as I'm watching this thing,

273
00:13:42,040 --> 00:13:44,610
but the way it's shot, it just something about it.

274
00:13:44,610 --> 00:13:47,510
I didn't know if like that was an choice or if

275
00:13:47,510 --> 00:13:49,289
you said, we're going to go with this video team.

276
00:13:49,300 --> 00:13:52,120
Or how that worked, but this, it definitely makes a difference.

277
00:13:52,170 --> 00:13:52,689
Yeah.

278
00:13:52,740 --> 00:13:56,670
And you're asking an account person to comment on production quality things.

279
00:13:56,670 --> 00:14:02,720
So forgive all creative partners for cringing, but it is where we thrive on.

280
00:14:02,969 --> 00:14:05,230
Tom and the creative team will say there's gonna

281
00:14:05,230 --> 00:14:07,270
really three parts to bring a great idea to life.

282
00:14:07,500 --> 00:14:10,319
First hard part is coming up with the idea, then

283
00:14:10,320 --> 00:14:13,140
it's making it, then it's actually executing it.

284
00:14:13,350 --> 00:14:16,460
That detail throughout the entire process is really important

285
00:14:16,460 --> 00:14:18,980
and choosing the right production partners, oh my gosh.

286
00:14:18,990 --> 00:14:22,299
And our head of production is the best in the biz.

287
00:14:22,389 --> 00:14:24,059
So I will make that statement.

288
00:14:24,160 --> 00:14:27,839
Yeah, there's definitely a consistency because it's not just Consumer Cellular.

289
00:14:27,840 --> 00:14:29,219
It's the what'd you say?

290
00:14:29,390 --> 00:14:30,270
I'm sorry.

291
00:14:30,310 --> 00:14:31,010
Famous Footwear.

292
00:14:31,010 --> 00:14:31,350
Thank you.

293
00:14:31,350 --> 00:14:32,800
For some reason, Smart Shoes came to mind.

294
00:14:33,800 --> 00:14:34,270
Famous Footwear.

295
00:14:34,500 --> 00:14:35,000
Thank you.

296
00:14:35,130 --> 00:14:37,769
They're even in the look of those ads.

297
00:14:37,820 --> 00:14:38,899
Very well done.

298
00:14:38,900 --> 00:14:42,159
I think very well thought out, and I don't know why that stood out to me.

299
00:14:42,160 --> 00:14:43,970
I think it's just you see so many commercials

300
00:14:43,980 --> 00:14:46,680
and they have a certain sheen to them.

301
00:14:46,920 --> 00:14:49,740
And this stylistically just to me stood out.

302
00:14:50,150 --> 00:14:52,990
And it's important that things feel to us, and I don't know if this

303
00:14:52,990 --> 00:14:57,350
is what you're gravitating to, but us being a small agency, and we're

304
00:14:57,350 --> 00:15:01,480
an independent agency, so we can leverage whatever partners we want.

305
00:15:01,740 --> 00:15:05,350
And so one, that's just a huge advantage.

306
00:15:05,800 --> 00:15:09,240
Two is we can also be nimble.

307
00:15:09,429 --> 00:15:12,270
And as an account person, I also say like, we don't budget shame our clients.

308
00:15:12,380 --> 00:15:13,930
Like, just tell me how much money you have.

309
00:15:14,030 --> 00:15:17,949
Like, it's just keep it like, let's be direct about those kind of conversations,

310
00:15:17,949 --> 00:15:20,810
and then we can come up with some incredible, like creative solutions

311
00:15:20,810 --> 00:15:24,950
to be sure you still get the quality output that your brand deserves.

312
00:15:25,000 --> 00:15:28,290
So whether you're able to put millions of dollars against a production,

313
00:15:28,530 --> 00:15:33,349
which happens, or you're able to put tens of thousands against a production,

314
00:15:33,549 --> 00:15:37,589
it's important that we're keeping, again, our end audience in mind.

315
00:15:37,600 --> 00:15:38,870
What are they going to resonate to?

316
00:15:38,870 --> 00:15:39,740
People see that.

317
00:15:39,750 --> 00:15:43,930
Like, people notice if something feels not right when they're looking at

318
00:15:43,930 --> 00:15:47,089
something, and that just kind of puts your spidey senses up against a brand.

319
00:15:47,090 --> 00:15:50,779
And whether it's for the messaging, how we execute, it's important

320
00:15:50,790 --> 00:15:53,369
for us to be thoughtful about that throughout the entire way.

321
00:15:53,980 --> 00:15:55,950
There's nothing worse than going in and saying, what's your budget?

322
00:15:56,100 --> 00:15:59,860
And someone going, uh, I don't know, uh, maybe, uh, yeah.

323
00:15:59,860 --> 00:16:02,644
Like just that uncertainty is always difficult.

324
00:16:02,644 --> 00:16:02,969
It's a

325
00:16:02,970 --> 00:16:03,910
race to the bottom.

326
00:16:04,290 --> 00:16:07,920
If you're for during like an RFP process, for example,

327
00:16:07,920 --> 00:16:09,770
and it's like, well, just tell me what it costs you.

328
00:16:09,770 --> 00:16:13,410
And well, it's like, we can be cheap and slow.

329
00:16:13,980 --> 00:16:15,980
We can be more expensive and fast.

330
00:16:15,980 --> 00:16:17,660
We could be, there's all those different,

331
00:16:17,700 --> 00:16:20,720
not just we as in THE MAYOR, but any agency.

332
00:16:20,900 --> 00:16:23,630
And so pretty quickly you get kind of a race to the bottom,

333
00:16:23,630 --> 00:16:26,380
and I think sometimes that's where your partnerships might

334
00:16:26,380 --> 00:16:28,799
start, you're kind of starting off on a really tough foot.

335
00:16:29,090 --> 00:16:31,930
Because then what's going to happen is in year two, your agency

336
00:16:31,930 --> 00:16:34,180
is going to come back and say, actually, like, we need more.

337
00:16:34,200 --> 00:16:37,729
And it's really tough once you get past year one to get more money.

338
00:16:39,630 --> 00:16:45,010
So, as Director of Account Management, you do a lot of different things, right?

339
00:16:45,179 --> 00:16:48,309
Tell me a little bit more about what your role entails at THE MAYOR.

340
00:16:48,620 --> 00:16:53,400
I manage lead client relationships and also

341
00:16:53,480 --> 00:16:55,930
help grow and evolve our business operations.

342
00:16:55,930 --> 00:16:57,810
That's a big part of kind of being at THE MAYOR from the start.

343
00:16:57,820 --> 00:16:59,280
It's also what got me really excited.

344
00:16:59,610 --> 00:17:02,000
So I can be a true account person in the way I want to be,

345
00:17:02,190 --> 00:17:05,909
and then also use kind of my, the business side of my brain.

346
00:17:05,969 --> 00:17:09,990
But all in short, like, The whole purpose of my

347
00:17:09,990 --> 00:17:12,770
role at THE MAYOR is to clear a path for great work.

348
00:17:13,050 --> 00:17:17,949
So if that's helping us work more efficiently, or if it's continuing

349
00:17:17,950 --> 00:17:21,399
to build client relationships, we're building trust to bring

350
00:17:21,400 --> 00:17:24,790
great ideas forward, execute, sell in great work, all of those

351
00:17:24,800 --> 00:17:28,680
things, making sure that our strategy team has what they need.

352
00:17:29,080 --> 00:17:31,370
Yeah, that's like, it's clear a path for great work.

353
00:17:31,870 --> 00:17:34,080
Create a space that that can happen.

354
00:17:34,090 --> 00:17:36,939
So whether that's through honest conversations

355
00:17:36,940 --> 00:17:38,619
is talking about budgets up front.

356
00:17:38,710 --> 00:17:41,809
It's making sure everyone feels heard when

357
00:17:41,809 --> 00:17:44,450
it comes to feedback or needs or challenges.

358
00:17:44,820 --> 00:17:48,120
It's just kind of creating that space to land, I think is really important.

359
00:17:48,320 --> 00:17:50,889
But all of that, like that's day to day.

360
00:17:51,120 --> 00:17:53,820
So that, yeah, I'm looking at spreadsheets around budgets.

361
00:17:54,320 --> 00:17:58,559
I'm looking at, um, I get to do, you know, internal, exciting, creative reviews.

362
00:17:58,559 --> 00:18:02,360
I get to dig into stakeholder interviews with our strategists.

363
00:18:02,360 --> 00:18:04,560
Every day looks a little different, but all in the

364
00:18:04,560 --> 00:18:07,470
purpose of how am I creating space for great work.

365
00:18:07,660 --> 00:18:09,910
And I would imagine that's something you've

366
00:18:09,910 --> 00:18:11,419
been passionate about for a long time.

367
00:18:11,800 --> 00:18:13,480
I kind of, it's an interesting thing.

368
00:18:13,490 --> 00:18:15,359
Account people are like, we're generalists.

369
00:18:15,359 --> 00:18:18,420
So there's not, you know, you have your PR people that

370
00:18:18,460 --> 00:18:21,000
they're specialists here, your media people, et cetera.

371
00:18:21,360 --> 00:18:22,879
But account people by nature are generalists.

372
00:18:23,660 --> 00:18:26,479
And I think I've maybe always been that way.

373
00:18:26,510 --> 00:18:28,250
I went to liberal arts college.

374
00:18:28,250 --> 00:18:33,389
So like just in You know, that's a generalist like dream with a business degree.

375
00:18:33,389 --> 00:18:38,850
So even from the start, I never really got super specific with a career path or

376
00:18:38,850 --> 00:18:43,840
a skill set until I found my way into marketing, found my way into advertising.

377
00:18:44,280 --> 00:18:49,540
And actually it was in an interview at a former agency very early in my career.

378
00:18:50,059 --> 00:18:52,579
Someone said an account person's job is to be

379
00:18:52,590 --> 00:18:55,230
the second best in the room and everything.

380
00:18:55,240 --> 00:18:57,010
And your competitive side is like, "What the hell?

381
00:18:57,010 --> 00:18:58,370
I should be the best at things."

382
00:18:58,620 --> 00:19:01,850
But really what that means is you're setting your team up for success,

383
00:19:01,900 --> 00:19:05,980
but you know about a discipline well enough to be able to represent

384
00:19:05,980 --> 00:19:10,070
it well to your clients, or represent it well to other team members.

385
00:19:10,109 --> 00:19:13,340
Your job is to bring people together, and so I think there's a

386
00:19:13,340 --> 00:19:17,330
lot of things in my life that kind of like led me maybe to that.

387
00:19:17,830 --> 00:19:20,749
And then that relationship building and all

388
00:19:20,760 --> 00:19:23,350
that is just, I found that I'm like good at it.

389
00:19:23,880 --> 00:19:25,879
So get excited about the things you're good at.

390
00:19:25,969 --> 00:19:26,510
Pro tip.

391
00:19:28,760 --> 00:19:29,349
That's awesome.

392
00:19:29,410 --> 00:19:29,720
Yeah.

393
00:19:30,020 --> 00:19:32,110
Running a business, I'm somewhat of a generalist myself.

394
00:19:32,330 --> 00:19:35,050
I have found in other roles like finding myself

395
00:19:35,050 --> 00:19:38,750
gravitating towards the operational side and all that.

396
00:19:38,750 --> 00:19:40,409
So I see what you're getting at.

397
00:19:41,020 --> 00:19:44,540
There's parts in your career for an account person that

398
00:19:44,549 --> 00:19:47,379
you might be more of a project manager for a little while.

399
00:19:47,389 --> 00:19:51,680
Like that's just what's needed or maybe an elevated way to even say that as

400
00:19:51,770 --> 00:19:56,230
you're thinking through operate- how are you operationalizing a client ask?

401
00:19:56,679 --> 00:19:59,449
Then you are a relationships person.

402
00:19:59,520 --> 00:20:02,479
Maybe that's a big part in your career where, okay,

403
00:20:02,480 --> 00:20:04,509
people are doing the project management things.

404
00:20:04,969 --> 00:20:06,589
Now I need to build relationships to my

405
00:20:06,610 --> 00:20:09,940
creative team, my media partners, clients.

406
00:20:10,070 --> 00:20:14,690
And then another part is you might really be just like deep into the strategy.

407
00:20:14,720 --> 00:20:17,439
Not so, you know, sometimes from like an audience

408
00:20:17,440 --> 00:20:19,540
perspective, but also the business strategy.

409
00:20:20,030 --> 00:20:23,630
Someone has to represent that in the building for the agency side.

410
00:20:23,630 --> 00:20:26,620
And often that falls on your account team to be sure

411
00:20:26,620 --> 00:20:29,199
everyone has what they need and understands the business.

412
00:20:29,770 --> 00:20:31,739
Because if you've got to understand your clients, if

413
00:20:31,740 --> 00:20:33,660
you're going to sell angry work, you can have a great

414
00:20:33,660 --> 00:20:36,429
idea and it doesn't match what the, all the needs are.

415
00:20:36,429 --> 00:20:38,479
Then it's just a great idea that goes nowhere.

416
00:20:39,160 --> 00:20:39,360
Yeah.

417
00:20:39,360 --> 00:20:40,679
It takes a lot to get there.

418
00:20:40,760 --> 00:20:41,739
Yeah, it does.

419
00:20:42,059 --> 00:20:45,760
So going back to THE MAYOR itself, you mentioned that at

420
00:20:45,760 --> 00:20:48,170
one point right before we started recording that it was

421
00:20:48,240 --> 00:20:51,730
kind of like one of your favorite brands in and of itself.

422
00:20:52,280 --> 00:20:54,030
So how is that?

423
00:20:54,040 --> 00:20:57,500
Tell me, tell me what makes THE MAYOR so special in that regard.

424
00:20:57,580 --> 00:21:00,234
I mean, when building a brand, if you can't be obsessed about your

425
00:21:00,340 --> 00:21:05,629
own brand, like that's like another hot take, not even a hot take.

426
00:21:05,630 --> 00:21:07,040
Be obsessed with your own brand.

427
00:21:07,300 --> 00:21:08,430
It's an honest take.

428
00:21:08,450 --> 00:21:09,800
From the start.

429
00:21:10,130 --> 00:21:13,929
So when Tom and I talked about, he was starting an agency, wanted

430
00:21:13,929 --> 00:21:18,199
me to join him, and I'm like, great, I'm in, I'm taking this leap.

431
00:21:18,730 --> 00:21:20,970
And then he's like, okay, now I'm ready to tell you the name.

432
00:21:21,320 --> 00:21:24,190
And in my heart, I'm like, please don't hate this.

433
00:21:24,670 --> 00:21:25,740
What if I hate the name?

434
00:21:26,270 --> 00:21:27,630
This is a crossroads.

435
00:21:28,210 --> 00:21:31,640
When he said THE MAYOR, everything just made sense.

436
00:21:32,370 --> 00:21:35,040
And so there's this, you know, the positioning with

437
00:21:35,070 --> 00:21:39,940
"Creative for the People" is so on point from our design.

438
00:21:40,020 --> 00:21:43,810
We partnered with some great designers to really build out our brand,

439
00:21:43,820 --> 00:21:46,799
even how we launched and then how we've already iterated on that.

440
00:21:46,929 --> 00:21:49,889
But just to the core from, you know, we don't have like our

441
00:21:49,889 --> 00:21:54,770
values etched in stone yet, or maybe they won't be, I don't know.

442
00:21:54,789 --> 00:21:59,310
But we're still trying to find some of those things that make us, us.

443
00:21:59,560 --> 00:22:03,840
But man, it's even looking back two years later, A

444
00:22:03,840 --> 00:22:06,930
lot of the guts and the intention is still there.

445
00:22:06,940 --> 00:22:10,060
And I think that's what's so good and exciting.

446
00:22:10,070 --> 00:22:13,160
Even some things that haven't been down on paper yet.

447
00:22:13,160 --> 00:22:16,000
And a lot of that comes with the people you hire.

448
00:22:16,060 --> 00:22:18,520
And the clients, the partners we've brought on.

449
00:22:18,820 --> 00:22:22,450
Our team of THE MAYORs are awesome.

450
00:22:22,500 --> 00:22:23,460
They're pros.

451
00:22:23,480 --> 00:22:24,570
They're seasoned.

452
00:22:24,610 --> 00:22:28,306
They love what we're here to do just as much as anybody else.

453
00:22:28,389 --> 00:22:32,200
You know, me being here from the start and maybe just as much as Tom

454
00:22:32,200 --> 00:22:35,300
who'd been dreaming about it for however long he'd been dreaming about it.

455
00:22:35,740 --> 00:22:38,530
And then finding client partners who kind of

456
00:22:38,530 --> 00:22:41,670
allow us to do that together is also a big thing.

457
00:22:41,950 --> 00:22:44,970
Now, I noticed you said our team of THE MAYORs.

458
00:22:44,990 --> 00:22:45,180
Of

459
00:22:45,180 --> 00:22:45,670
THE MAYORs.

460
00:22:45,690 --> 00:22:46,810
Please tell me more.

461
00:22:47,109 --> 00:22:47,657
Well, I mean...

462
00:22:47,657 --> 00:22:48,819
Why is it THE MAYORs?

463
00:22:48,840 --> 00:22:50,340
Like what makes everyone a MAYOR?

464
00:22:50,510 --> 00:22:51,540
We're all mayors.

465
00:22:51,590 --> 00:22:52,100
Yeah.

466
00:22:52,170 --> 00:22:53,709
That's something that just started.

467
00:22:53,710 --> 00:22:56,000
I don't think that was a, maybe it was a

468
00:22:56,000 --> 00:22:57,790
conscious decision when it came to the name.

469
00:22:57,809 --> 00:23:02,810
I don't know, but we had our first like meeting of THE MAYORs or

470
00:23:02,810 --> 00:23:06,650
MAYOR Summit earlier this year where there's a couple of us here.

471
00:23:06,650 --> 00:23:08,540
There's a couple in Austin, and now we have

472
00:23:08,540 --> 00:23:11,189
someone in New Orleans getting everybody together.

473
00:23:11,210 --> 00:23:15,580
And I just like, we just started saying that really with branding too.

474
00:23:15,580 --> 00:23:18,430
It's like, if it's easy and if it's just something

475
00:23:18,430 --> 00:23:21,780
that just like gets some traction, then why fight it?

476
00:23:22,940 --> 00:23:25,140
You're the first agency I've, whose website I've

477
00:23:25,210 --> 00:23:28,390
been to and you're selling merch for your own brand.

478
00:23:28,410 --> 00:23:30,080
I was really impressed by that.

479
00:23:30,080 --> 00:23:32,959
The merch is, it's a hot topic at the minute.

480
00:23:33,860 --> 00:23:34,079
How so?

481
00:23:34,639 --> 00:23:41,319
Well, because we love our branding so much that it took a while for us to have

482
00:23:41,320 --> 00:23:46,610
like hats, because who knew, everyone has very specific preferences about hats.

483
00:23:46,670 --> 00:23:50,000
And so it is this like everyone who talks to us and like gets merch

484
00:23:50,010 --> 00:23:53,320
from it is like a running joke now on like what's the next thing we're

485
00:23:53,320 --> 00:23:56,919
going to make because the branding is cool so we want to wear it but at

486
00:23:56,920 --> 00:24:01,340
the same time it's like everyone has some preferences on size of head.

487
00:24:01,780 --> 00:24:02,716
Oh yeah that does make a difference.

488
00:24:02,730 --> 00:24:04,439
I mean it's a big, it's a big thing.

489
00:24:04,460 --> 00:24:04,820
Yeah.

490
00:24:04,910 --> 00:24:06,320
I mean we've had meetings about it.

491
00:24:07,920 --> 00:24:10,889
I bought some hats last year for some stuff we

492
00:24:10,889 --> 00:24:12,490
were doing and went through that whole thing.

493
00:24:12,490 --> 00:24:16,380
I'm like, man, I never knew how much went into just buying some logoed hats.

494
00:24:17,029 --> 00:24:17,439
Yeah,

495
00:24:17,469 --> 00:24:18,080
it's tough.

496
00:24:18,160 --> 00:24:18,890
It's a thing.

497
00:24:19,150 --> 00:24:22,929
So some of us have bowed out of certain, I'm like, I will go to bat for this.

498
00:24:22,990 --> 00:24:24,670
But then when it comes to like, is it a hoodie?

499
00:24:25,240 --> 00:24:26,360
Is it a zip up hoodie?

500
00:24:26,380 --> 00:24:27,990
Is it a crew hoodie?

501
00:24:28,160 --> 00:24:29,980
Everyone has a, has thoughts.

502
00:24:30,070 --> 00:24:32,540
And what base brand of hoodie are you going to buy?

503
00:24:32,770 --> 00:24:34,610
Because it needs to be a certain level of comfort.

504
00:24:34,610 --> 00:24:36,750
Is it going to be Gildan or is it going to be, yeah.

505
00:24:37,370 --> 00:24:42,270
These are the things that just like, I, one day I want to look back on with

506
00:24:42,270 --> 00:24:46,350
THE MAYOR, and like, I still, it brings me so much joy to laugh and make fun

507
00:24:46,350 --> 00:24:50,030
of ourselves about it, but I want to look back and like, remember the days

508
00:24:50,490 --> 00:24:53,970
when we couldn't decide on the kind of hat we were going to buy, and we had

509
00:24:53,970 --> 00:24:58,940
to do custom orders for certain people, and it's just like, it's special.

510
00:24:58,980 --> 00:25:01,010
It's a special time for us, yeah.

511
00:25:01,060 --> 00:25:03,649
It's a fun and exciting time because you're still kind of in

512
00:25:03,650 --> 00:25:06,990
the inception of the brand, and you don't have a lot of heavy

513
00:25:06,990 --> 00:25:10,860
brand equity in that you're new, so people are still figuring

514
00:25:10,860 --> 00:25:13,600
out what you all do, what your reputation is going to be.

515
00:25:13,660 --> 00:25:18,010
I did find it very cool that like you all have a great history.

516
00:25:18,010 --> 00:25:21,560
And the way you bring that history in and add that to your brand

517
00:25:21,560 --> 00:25:23,890
equity to say, "Hey, look at these things that we've done," like

518
00:25:24,179 --> 00:25:27,570
Farmer's Insurance and Avocados From Mexico and things like that,

519
00:25:27,570 --> 00:25:31,600
like really bring a lot of brand equity to the table based on past

520
00:25:31,620 --> 00:25:36,159
work, but you're still building that new reputation for THE MAYOR.

521
00:25:36,160 --> 00:25:37,169
So it's a challenge.

522
00:25:37,190 --> 00:25:41,800
It is a weird feeling sometimes to be like, we are new as THE MAYOR.

523
00:25:42,009 --> 00:25:44,640
But as individuals, we're awesome.

524
00:25:44,690 --> 00:25:45,900
And we're accomplished.

525
00:25:45,910 --> 00:25:52,030
And so it's really this interesting juxtaposition of like, THE MAYOR's new, but

526
00:25:52,030 --> 00:25:56,760
it's also not like, in a cute way, you know, where it's like, Oh, that's cute.

527
00:25:56,770 --> 00:25:59,790
Like, I mean, it was for a little bit like when we got a coffee maker, yay.

528
00:26:01,330 --> 00:26:03,709
But at the same time, it's when you hire THE

529
00:26:03,710 --> 00:26:06,469
MAYOR, We're not brand new to the industry.

530
00:26:06,500 --> 00:26:08,429
That's why some of that work is up on the

531
00:26:08,430 --> 00:26:11,230
website from previous agencies and all that.

532
00:26:11,230 --> 00:26:15,460
This team wasn't just like a side credit on those things.

533
00:26:15,490 --> 00:26:18,770
I mean, everyone had a very heavy hand in things that are on

534
00:26:18,770 --> 00:26:22,719
there, and over time, like we'll build our mayor book, if you will.

535
00:26:22,930 --> 00:26:28,129
That's also just been an interesting feeling because sometimes we'll get like

536
00:26:28,130 --> 00:26:33,229
new biz opportunity or even old relationships will come our way and still

537
00:26:33,230 --> 00:26:36,610
kind of talk to us like we're new, which we are, we have things to figure out.

538
00:26:36,780 --> 00:26:39,129
The part I don't ever have to worry about at my job.

539
00:26:39,460 --> 00:26:41,680
is I know the work is going to be great.

540
00:26:41,859 --> 00:26:46,060
The rest of then being a part of a new agency is figuring out how to

541
00:26:46,900 --> 00:26:51,050
operationalize things or figuring out a billing system or those kind of things.

542
00:26:51,050 --> 00:26:55,829
But I don't lose sleep over is THE MAYOR going to deliver?

543
00:26:56,070 --> 00:26:57,289
I don't lose sleep over that.

544
00:26:57,570 --> 00:27:00,610
I don't actually worry about a lot with THE MAYOR, but the other things

545
00:27:00,610 --> 00:27:05,110
around it on we have an employee handbook now, like that's a really big deal.

546
00:27:05,130 --> 00:27:08,060
Like we have things that we are making policies as we grow

547
00:27:08,060 --> 00:27:11,530
as a company that are exciting, but we will always deliver.

548
00:27:11,639 --> 00:27:13,839
It's a weird thing to show up for.

549
00:27:13,839 --> 00:27:15,370
It's like, we're going to be awesome.

550
00:27:15,460 --> 00:27:16,399
Not right about that.

551
00:27:16,789 --> 00:27:20,560
I just need other people to know that we, we can deliver, and I might be

552
00:27:20,560 --> 00:27:24,120
personally sending you your invoices and doing your billing right now.

553
00:27:24,950 --> 00:27:25,170
Yeah.

554
00:27:25,190 --> 00:27:27,580
But you've, you've got that awesome team behind you.

555
00:27:27,580 --> 00:27:29,500
You've got that expertise, you've got that knowledge.

556
00:27:29,500 --> 00:27:32,530
It's you've got that band of people that know what they're

557
00:27:32,530 --> 00:27:34,929
doing that can bring that to the table, which is awesome.

558
00:27:34,940 --> 00:27:37,400
We're so lucky.

559
00:27:37,640 --> 00:27:39,120
I think there's a little bit of luck in there

560
00:27:39,150 --> 00:27:40,980
cause it was just right timing for people.

561
00:27:41,280 --> 00:27:44,480
And there's also just that prepared experience

562
00:27:44,480 --> 00:27:47,420
that we've all had in different ways.

563
00:27:47,420 --> 00:27:50,600
And I can't speak for everyone's career paths and

564
00:27:50,600 --> 00:27:53,630
growth, but I never thought I would start an agency.

565
00:27:53,799 --> 00:27:56,840
You probably could have asked me several years ago and I'd be like, that's

566
00:27:56,840 --> 00:28:02,970
cool for other people, but doing it with the right people at the right time,

567
00:28:02,980 --> 00:28:07,709
even if it meant turning on a, like seven months pregnant with a second child.

568
00:28:07,710 --> 00:28:12,239
So with a toddler at home too, maybe that feels crazy, but

569
00:28:12,240 --> 00:28:15,150
so much of my career and the people I've surrounded myself

570
00:28:15,150 --> 00:28:19,730
with have probably prepared me for this exact moment.

571
00:28:20,080 --> 00:28:23,610
And it speaks a lot too, to the person who brought you on, knowing

572
00:28:23,870 --> 00:28:27,340
you're a mom already, you're going to be a mom again, have another child.

573
00:28:27,589 --> 00:28:28,709
And he still was like.

574
00:28:28,990 --> 00:28:30,660
Now's the time and you're coming with me.

575
00:28:30,940 --> 00:28:34,200
Starting THE MAYOR while I was seven months pregnant is a big part

576
00:28:34,200 --> 00:28:38,310
of our origin story, whether we, it was intentional that way or not.

577
00:28:38,700 --> 00:28:44,030
But it's important to us because it's important to me as someone who

578
00:28:44,030 --> 00:28:50,020
has two kids, and I love my job, and I have this ambition to build

579
00:28:50,020 --> 00:28:53,760
this company now and to not have to put that on hold and to build

580
00:28:53,760 --> 00:28:59,160
something that allowed for other parents to have that same space.

581
00:28:59,219 --> 00:29:03,839
For example, I think a lot of new parents or especially new moms

582
00:29:03,839 --> 00:29:08,620
could maybe relate, but my availability might not be as much

583
00:29:08,620 --> 00:29:13,500
as others, but that doesn't mean my voice is, doesn't matter.

584
00:29:13,620 --> 00:29:16,240
Like, I still should have a seat at the table, and I think what's

585
00:29:16,240 --> 00:29:21,069
hard is we're constantly, as a parent, and especially in a creative

586
00:29:21,070 --> 00:29:25,459
industry or an industry where you're responding to clients needs, etc.

587
00:29:25,850 --> 00:29:30,620
All that gets kind of put to the, being accessible kind of is the currency.

588
00:29:30,720 --> 00:29:33,360
And it's hard to keep up with that.

589
00:29:33,830 --> 00:29:36,629
When I've got to run out the door to, we talked about this

590
00:29:36,630 --> 00:29:39,170
before, I got to run out the door for daycare pickup, but I

591
00:29:39,170 --> 00:29:41,730
want to say something about this thing because I care about it.

592
00:29:41,920 --> 00:29:47,100
For THE MAYOR, it mattered to us from the start to make sure there's a space

593
00:29:47,110 --> 00:29:55,130
for parents, new moms, people who have similar things outside of their career.

594
00:29:55,139 --> 00:29:57,689
You can also, this career could be everything to you.

595
00:29:57,780 --> 00:29:59,829
And that is also awesome.

596
00:30:00,000 --> 00:30:02,080
But if you need to make other things work

597
00:30:02,090 --> 00:30:04,939
or we just want to build a space to do that.

598
00:30:05,490 --> 00:30:08,260
I didn't realize how much I would be talking about THE MAYOR starting

599
00:30:08,260 --> 00:30:11,249
when I was seven months pregnant until we're two years later.

600
00:30:11,280 --> 00:30:13,570
And it feels crazy.

601
00:30:13,610 --> 00:30:16,770
Don't recommend it for everybody, but it is a little bit of a badge.

602
00:30:16,820 --> 00:30:19,630
I think that we all secretly carry is like,

603
00:30:19,630 --> 00:30:21,270
this is a company that allowed for that.

604
00:30:21,380 --> 00:30:22,190
And that's cool.

605
00:30:22,480 --> 00:30:25,630
As you grow and kind of, you want to protect the, who you are.

606
00:30:25,640 --> 00:30:27,470
I think that's one of the things that.

607
00:30:28,020 --> 00:30:28,659
We care about.

608
00:30:28,750 --> 00:30:29,030
Yeah.

609
00:30:29,080 --> 00:30:33,099
My wife likes to joke that we had two kids at once because I started

610
00:30:33,099 --> 00:30:37,349
my business and my son was born right about the same time, and so I

611
00:30:37,350 --> 00:30:41,220
can definitely identify with that because in some ways I don't know if

612
00:30:41,220 --> 00:30:46,380
I had my son first, if I would have been that gung ho about starting

613
00:30:46,380 --> 00:30:49,230
another business because my focus would have been on something else.

614
00:30:49,320 --> 00:30:51,460
But the freedoms that's allowed me and everything

615
00:30:51,460 --> 00:30:54,490
is, you know, immense compared to the other options.

616
00:30:54,490 --> 00:30:58,740
But I can definitely see how like, making that space for parents and things.

617
00:30:58,740 --> 00:31:03,440
I think we often get too obsessed with always being available all the time,

618
00:31:03,559 --> 00:31:06,719
and quite often, I hear back from clients when I obsess or worry about it

619
00:31:06,719 --> 00:31:09,570
too much of like, "Hey, you didn't have to get back to me that quickly.

620
00:31:09,630 --> 00:31:12,990
I knew you had something like, get back to me when you wake up."

621
00:31:12,990 --> 00:31:14,510
Like, don't respond at midnight.

622
00:31:14,600 --> 00:31:15,340
It's hard.

623
00:31:15,450 --> 00:31:15,760
Yeah.

624
00:31:15,780 --> 00:31:19,470
And we were all kind of raised in the career of, you

625
00:31:19,470 --> 00:31:21,659
know, you have a laptop that comes home with you.

626
00:31:21,690 --> 00:31:22,190
Right.

627
00:31:22,349 --> 00:31:25,860
Your email's on your phone, and now texting is a big

628
00:31:25,870 --> 00:31:28,519
part of communicating within a business sense too.

629
00:31:28,520 --> 00:31:32,630
So we feel so available in that the optimist in me says that's,

630
00:31:32,680 --> 00:31:37,640
like, it gives us flexibility to then make the life we want

631
00:31:37,640 --> 00:31:40,100
and the work, the relationship with our jobs that we want.

632
00:31:40,110 --> 00:31:43,000
It allows you to kind of check in with people in an easy way.

633
00:31:43,130 --> 00:31:47,249
Also, you don't have to be available to all people at all times.

634
00:31:47,279 --> 00:31:51,880
And not everything is an emergency in the way that it feels that way.

635
00:31:51,960 --> 00:31:54,640
And it's very important to me as an account person.

636
00:31:54,720 --> 00:31:58,440
I had an awesome boss one time who said, she said that the

637
00:31:58,440 --> 00:32:00,800
account team, you know, our job is to own the momentum.

638
00:32:00,980 --> 00:32:04,790
And so if we are freaking out, Everyone's going to freak out.

639
00:32:04,969 --> 00:32:08,090
If we're calm, at least that's like a calm voice in the room.

640
00:32:08,100 --> 00:32:10,870
Or something that's like, okay, let's give us focus.

641
00:32:10,870 --> 00:32:13,720
Let's focus on, let's not worry about all these things.

642
00:32:13,720 --> 00:32:15,720
Let's maybe focus on this issue here.

643
00:32:16,080 --> 00:32:19,370
Being able to have a space that like, it's important for an

644
00:32:19,370 --> 00:32:21,350
account person to do that, but I think all of us, as you're

645
00:32:21,360 --> 00:32:25,280
building your company, it's like, how accessible do we want to be?

646
00:32:25,380 --> 00:32:27,330
How do we want to function?

647
00:32:27,550 --> 00:32:30,000
And I think companies too, and especially agencies, when you're

648
00:32:30,000 --> 00:32:32,980
new, you feel like you have to be all things to all people.

649
00:32:33,110 --> 00:32:35,279
And you have to be ready to go and at in a

650
00:32:35,280 --> 00:32:37,820
moment's notice because your business relies on it.

651
00:32:38,340 --> 00:32:41,299
That pressure is real, but if you just go back

652
00:32:41,299 --> 00:32:44,490
to for THE MAYOR, we go back to where we started.

653
00:32:44,520 --> 00:32:45,659
Creative for the People.

654
00:32:45,930 --> 00:32:48,080
We are here to make work that people love.

655
00:32:48,150 --> 00:32:51,210
We want to work with clients that have that same ambition.

656
00:32:51,290 --> 00:32:53,360
We know we are not for everybody.

657
00:32:53,460 --> 00:32:56,409
Kind of setting those boundaries, if you will, that feels like a harsh

658
00:32:56,410 --> 00:33:01,360
word, but setting the space for like how you want to your cadence.

659
00:33:01,780 --> 00:33:03,199
All of that's really important.

660
00:33:03,200 --> 00:33:05,909
And so all of a sudden you're not operating out of fear.

661
00:33:06,010 --> 00:33:08,310
You're now operating of here's how we think

662
00:33:08,310 --> 00:33:10,350
is the best way to function for your brand.

663
00:33:10,700 --> 00:33:13,789
Truly, if you go back to that and you remove all that,

664
00:33:14,219 --> 00:33:17,310
I'm afraid if I don't respond to this text, I'm afraid if

665
00:33:17,310 --> 00:33:20,020
like, if you start with that, that's where we've all been.

666
00:33:20,180 --> 00:33:22,110
We don't want to be like afraid of clients anymore.

667
00:33:22,150 --> 00:33:25,010
We don't want to be afraid of each other or afraid of failing.

668
00:33:25,010 --> 00:33:29,449
It's like, just, be who you set out to be, and you will probably be okay.

669
00:33:29,620 --> 00:33:30,990
And that's, there's a lot of peace in that.

670
00:33:31,160 --> 00:33:31,410
Yeah.

671
00:33:31,429 --> 00:33:33,699
I think often we think of culture fit as

672
00:33:33,700 --> 00:33:35,810
only being for the team and the employees.

673
00:33:36,139 --> 00:33:38,540
We don't often think about how those clients fit within it.

674
00:33:38,540 --> 00:33:42,400
It's something that we're starting to think about more and more as we work

675
00:33:42,400 --> 00:33:46,760
with bigger clients, more prominent names, and things like that of like, "Oh,

676
00:33:46,760 --> 00:33:50,980
we're platforming these people," or, "Oh, how are they treating our team?

677
00:33:51,089 --> 00:33:53,979
How are they treating my people, and how do I think

678
00:33:53,980 --> 00:33:56,409
about how that's going to impact everybody else?"

679
00:33:56,410 --> 00:33:58,180
So that's great wisdom.

680
00:33:58,370 --> 00:34:04,070
Saying no is so powerful, and THE MAYOR, we've said no a lot

681
00:34:04,070 --> 00:34:06,970
more than we thought we would in the first two years, and it's

682
00:34:06,970 --> 00:34:09,909
kind of like, that's a, not a humble brag, like that's a brag.

683
00:34:10,469 --> 00:34:15,280
And it's, the lesson in that is you're confident in who you are.

684
00:34:15,340 --> 00:34:18,230
And this applies to anything in life, really.

685
00:34:18,260 --> 00:34:21,609
And especially like, I think a lot in my career path too.

686
00:34:22,070 --> 00:34:24,199
It's, you're confident in who you are.

687
00:34:24,309 --> 00:34:25,690
It's okay that I'm not for you.

688
00:34:25,900 --> 00:34:31,080
We are confident in who we want to work with, and what happens

689
00:34:31,080 --> 00:34:34,590
is that gives you the space to do more of what you love.

690
00:34:34,920 --> 00:34:38,350
Work with clients who are, like, more clients who are a good fit for you

691
00:34:38,350 --> 00:34:43,649
and for each other than being bogged down by maybe even team members who

692
00:34:43,650 --> 00:34:48,780
aren't here for you, or we're not all on the same page, or whatever that is.

693
00:34:48,949 --> 00:34:53,029
A "no" gives you space for so many great like yeses.

694
00:34:53,120 --> 00:34:57,450
It was an early lesson for us, and it's a thing we're really proud of.

695
00:34:57,480 --> 00:35:01,249
And when we tell other kind of startup agencies, we turn down a lot of RFPs.

696
00:35:02,120 --> 00:35:06,199
If you're asking for too much free work up front, or the way you want to

697
00:35:06,199 --> 00:35:09,850
operationalize your relationship with this agency, we might not be for you.

698
00:35:10,000 --> 00:35:11,480
And that's okay.

699
00:35:11,550 --> 00:35:14,543
There's someone great for them, and that's, I think is, I

700
00:35:14,543 --> 00:35:18,119
think a lot of indies are kind of picking up on that right now.

701
00:35:18,120 --> 00:35:20,430
And I think thensooner you learn that personally,

702
00:35:20,430 --> 00:35:23,350
professionally, or from building a business, the better.

703
00:35:23,680 --> 00:35:23,700
Yeah.

704
00:35:23,810 --> 00:35:26,720
I always try to lead with, I'm here to see if we're a fit

705
00:35:26,950 --> 00:35:29,649
and if we work together, if we fit together, cause yeah,

706
00:35:29,770 --> 00:35:32,359
there's times where it just doesn't work, and it's okay.

707
00:35:32,510 --> 00:35:34,420
And you just go, "All right, have fun".

708
00:35:34,450 --> 00:35:36,590
Go off and they do their own thing and you're good.

709
00:35:36,929 --> 00:35:40,599
Um, so what are you looking forward to at THE MAYOR in the coming year?

710
00:35:40,609 --> 00:35:45,010
Or what, maybe even more meta level, like what are some things that are on

711
00:35:45,010 --> 00:35:49,610
your mind in developments in the industry that you're looking forward to?

712
00:35:49,770 --> 00:35:52,380
THE MAYOR is already exceeded where I thought

713
00:35:52,389 --> 00:35:54,250
we would be in our first couple of years.

714
00:35:54,620 --> 00:35:55,449
It's wild.

715
00:35:55,509 --> 00:36:00,389
Did I think we would be at a company of eight full time employees by year two?

716
00:36:00,420 --> 00:36:04,380
I, there's a lot of the things I didn't think we would, where we would be.

717
00:36:04,750 --> 00:36:07,600
So I think there's a lot of just like, how are we leveling

718
00:36:07,600 --> 00:36:11,630
up in our growth and our size of full, of like people?

719
00:36:11,679 --> 00:36:16,590
We've grown actually really carefully, and we've been really smart

720
00:36:16,690 --> 00:36:20,390
about the, what we take on as overhead, and what we, and I hate

721
00:36:20,550 --> 00:36:24,400
calling people overhead, but what we take on as overhead versus

722
00:36:24,570 --> 00:36:27,970
how we leverage people from a freelance perspective, et cetera.

723
00:36:27,970 --> 00:36:33,259
We've been really smart about that in a way that I know we

724
00:36:33,259 --> 00:36:36,249
will continue to protect that allows us some flexibility

725
00:36:36,250 --> 00:36:39,140
to make decisions on how we grow in the next level.

726
00:36:39,150 --> 00:36:41,970
So our next challenge in next chapter is

727
00:36:41,970 --> 00:36:44,650
really what happens when we go from 10 to 15?

728
00:36:45,889 --> 00:36:49,189
Can we still protect kind of who we set out to be?

729
00:36:49,190 --> 00:36:51,100
Are we still making creative for the people?

730
00:36:51,400 --> 00:36:53,030
And we will be.

731
00:36:53,389 --> 00:36:58,490
But how, when it's not just me and Tom day to day, we now

732
00:36:58,490 --> 00:37:04,420
have more me's and more Tom's um, and more of our people.

733
00:37:04,630 --> 00:37:06,640
That's, I think, what I, the challenge I'm

734
00:37:06,640 --> 00:37:10,090
really looking forward to seeing how we grow.

735
00:37:10,430 --> 00:37:16,340
We have a handful of awesome clients and looking for then what's that kind

736
00:37:16,340 --> 00:37:20,799
of who our next client partners will be is also really fun to dream about.

737
00:37:21,599 --> 00:37:24,280
Well, one thing we always like to ask at the end of these

738
00:37:24,280 --> 00:37:28,780
episodes is what brand do you most admire right now?

739
00:37:28,990 --> 00:37:33,550
I really have been impressed in, over the several years, and this is a

740
00:37:33,550 --> 00:37:36,350
little bit of a theme of kind of with me and where I'm at in my life.

741
00:37:36,360 --> 00:37:39,170
Frida is an incredible brand.

742
00:37:39,469 --> 00:37:40,459
Frida Mom.

743
00:37:40,480 --> 00:37:41,480
Frida Babies.

744
00:37:41,490 --> 00:37:46,600
They create products for mothers going through pregnancy and

745
00:37:46,660 --> 00:37:52,470
postpartum and then incredible products for, like, for newborns, etc.

746
00:37:52,740 --> 00:37:59,210
And it's a company built by moms for moms, and it's some of the,

747
00:37:59,590 --> 00:38:03,500
this isn't the sexiest or the most timely response, but what I

748
00:38:03,610 --> 00:38:08,010
have been so excited to watch how they have a lot against them.

749
00:38:08,510 --> 00:38:12,629
There's a lot of stigma or censorship around what you can and can't show.

750
00:38:12,860 --> 00:38:17,190
Pregnancy and postpartum, pregnancy loss, all of those

751
00:38:17,200 --> 00:38:22,609
things are very taboo, or you can't show certain things, but

752
00:38:22,609 --> 00:38:26,630
there are things that a lot of birthing people go through.

753
00:38:26,910 --> 00:38:29,980
Frida, they have developed the best products there are.

754
00:38:29,980 --> 00:38:31,260
I mean, that is truly a gift.

755
00:38:31,260 --> 00:38:33,049
Every baby shower I go to, I'm like, okay,

756
00:38:33,050 --> 00:38:34,010
I might get you something for your baby.

757
00:38:34,010 --> 00:38:36,309
I'm going to get you the postpartum recovery kit.

758
00:38:36,320 --> 00:38:37,270
That's what I will do.

759
00:38:37,469 --> 00:38:42,140
Because it is so special in that time in a woman's life

760
00:38:42,170 --> 00:38:45,550
is very, it's just, you are kicked off your rocker,

761
00:38:46,150 --> 00:38:49,310
and they have met their audience where they need to be.

762
00:38:49,360 --> 00:38:51,900
Their tone is incredible.

763
00:38:51,940 --> 00:38:53,410
It is very honest.

764
00:38:53,480 --> 00:38:55,069
I don't even want to use the word "edgy," but like an

765
00:38:55,080 --> 00:38:57,359
outsider looking in would say like it's "edgy," but it's

766
00:38:57,360 --> 00:38:59,890
actually like, no, this is what happens to people's bodies.

767
00:39:00,340 --> 00:39:01,609
It's, it's an awesome brand.

768
00:39:01,720 --> 00:39:04,450
Like I have such a crush on them and everything that

769
00:39:04,460 --> 00:39:08,150
they do is, they are putting conversation about what

770
00:39:08,160 --> 00:39:12,029
happens around childbirth and the, during that time.

771
00:39:12,520 --> 00:39:14,860
They really put a lot of that on the map in a

772
00:39:14,860 --> 00:39:17,379
time that I think a lot of people needed it.

773
00:39:17,379 --> 00:39:19,850
And it was far too, these are things and products that

774
00:39:19,850 --> 00:39:22,660
should have been available to people for many, many years.

775
00:39:22,750 --> 00:39:25,210
And Frida said, no, we're doing that now.

776
00:39:25,730 --> 00:39:26,270
It's cool.

777
00:39:26,599 --> 00:39:27,149
That's neat.

778
00:39:27,170 --> 00:39:29,930
Being the father of two and having seen my wife go through two

779
00:39:29,930 --> 00:39:33,239
pregnancies and all that, I feel like I've seen some Frida stuff.

780
00:39:33,240 --> 00:39:35,620
I need to go and verify if it's the same brand I'm thinking about.

781
00:39:35,620 --> 00:39:35,840
Probably.

782
00:39:36,059 --> 00:39:36,399
Yeah.

783
00:39:36,430 --> 00:39:36,950
Probably.

784
00:39:36,969 --> 00:39:37,600
You probably have.

785
00:39:37,600 --> 00:39:40,620
And you probably have some things, you know, this is not cool.

786
00:39:40,700 --> 00:39:43,400
Yeah, so you guys can cut this out, but the nose sucker.

787
00:39:43,820 --> 00:39:46,069
So the thing that you hold up to kids nose and then you like

788
00:39:46,069 --> 00:39:46,269
Not cool?

789
00:39:46,370 --> 00:39:48,100
I have to use this all the time, I know.

790
00:39:48,270 --> 00:39:49,160
It's disgusting.

791
00:39:49,160 --> 00:39:51,320
I actually don't use it, but it's like, it's, the

792
00:39:51,500 --> 00:39:55,570
products are brilliant, and the branding is smart.

793
00:39:55,990 --> 00:39:59,620
And so you're not seeing a lot of work from them in kind of

794
00:39:59,620 --> 00:40:02,569
mainstream media, especially around the postpartum stuff.

795
00:40:02,770 --> 00:40:05,499
Look, it's like, it's kind of gross that what happens

796
00:40:05,500 --> 00:40:07,899
to your body, but it's not gross in a negative way.

797
00:40:07,900 --> 00:40:09,940
It's just like not something you usually

798
00:40:09,940 --> 00:40:13,280
see on TV and during daytime TV or whatever.

799
00:40:13,440 --> 00:40:15,740
You might have seen some things around, maybe

800
00:40:15,780 --> 00:40:17,470
not because you're not a birthing person.

801
00:40:17,720 --> 00:40:18,420
I'm not.

802
00:40:18,940 --> 00:40:22,129
I'm not, but I have definitely spent plenty of time around them.

803
00:40:22,219 --> 00:40:22,809
Yeah.

804
00:40:23,179 --> 00:40:23,539
Yeah.

805
00:40:23,580 --> 00:40:24,009
All right.

806
00:40:24,009 --> 00:40:26,790
Well, Megan, where can people learn more about you?

807
00:40:26,799 --> 00:40:28,810
Where can people connect with you and where

808
00:40:28,810 --> 00:40:30,850
can they learn more and connect with THE MAYOR?

809
00:40:30,920 --> 00:40:32,240
Oh, themayor.com.

810
00:40:32,250 --> 00:40:32,900
We're very proud.

811
00:40:32,900 --> 00:40:33,440
We own that.

812
00:40:33,490 --> 00:40:34,279
Congratulations.

813
00:40:34,300 --> 00:40:34,850
Thank you.

814
00:40:35,240 --> 00:40:35,930
themayor.com.

815
00:40:35,930 --> 00:40:41,500
And there's always good stuff coming from us on LinkedIn or our Instagram.

816
00:40:42,830 --> 00:40:44,250
I think our Instagram is themayornashville, something like that.

817
00:40:44,440 --> 00:40:45,689
You get close enough, you'll get that.

818
00:40:45,710 --> 00:40:47,450
Or you get THE MAYOR of Nashville.

819
00:40:47,510 --> 00:40:47,900
Yeah.

820
00:40:48,670 --> 00:40:49,650
Which is also fun.

821
00:40:49,650 --> 00:40:51,250
Like we really want him to follow us.

822
00:40:51,320 --> 00:40:52,230
Yeah, you should.

823
00:40:52,300 --> 00:40:52,620
Yeah.

824
00:40:52,620 --> 00:40:52,980
You should.

825
00:40:53,100 --> 00:40:53,420
Yeah.

826
00:40:53,470 --> 00:40:54,160
So that's it.

827
00:40:54,240 --> 00:40:54,720
Awesome.

828
00:40:54,760 --> 00:40:55,943
Well, Megan, thank you so much.

829
00:40:55,943 --> 00:40:56,940
It's been a great conversation.

830
00:40:57,370 --> 00:40:58,259
I've enjoyed it.

831
00:40:58,300 --> 00:40:58,590
Yeah.

832
00:40:58,610 --> 00:40:58,919
All right.

833
00:41:00,360 --> 00:41:05,580
And that's it from the Pantheon of podcasts that we have available.

834
00:41:05,900 --> 00:41:09,299
If you enjoyed this episode of us on the road, be sure

835
00:41:09,300 --> 00:41:11,420
to share this episode with your friends so that we

836
00:41:11,420 --> 00:41:14,209
can continue to go on the road and build this brand.